Scheduler - Can Become Eligible For Telecommuting

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Scheduler

SUPERVISOR: Patient Communication Coordinator

HOURS PER WEEK: 40hrs/Non-exempt

DEPARTMENT: Patient Communications

*Must be located in Oregon or Washington*

Remote work option available after training period of approximately 90 days

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: To receive appointment calls from in-house and outside the Clinic and to schedule appointments.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Schedule appointments daily via computer according to established guidelines. *
2. Retrieve scheduling voice mail messages and return calls or direct message to appropriate party. *
3. Maintain minimum established department call metrics & benchmarks. *
4. Cover other areas of department, as needed.
5. Process appointment reminder reschedules from appointment reminder portal*
6. Process patient appointment reminder opt outs as indicated*
7. Process before and after hour faxes from MASO*
8. Send telephone encounters regarding refills/referrals and patient messages to appropriate pool as designated.*
9. Process dismissed patient information, as needed.
10. Ensure orders, follow-up appointments, and lab orders are in place before scheduling.
11. Verify insurance via appropriate method and add insurance on new patients and established patients into EPIC*
12. Attend work regularly as scheduled. *
13. Attend department meetings.
14.Participate as an active team member in a patient-centered medical home.
15.Other duties as assigned.
16.Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business. *
17.Work in a cooperative manner with management/supervision, coworkers, customers, and vendors. *
18. Assist Administration/Business Office with various tasks, as needed.
19. Abide by company policies. *

REQUIREMENTS:
High School Diploma or Equivalent

PREFERENCES:
Values team success
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
Shows an interest in taking action to increase his/her knowledge and development as an employee Contributes to an environment where people feel valued
Keyboarding skills Electronic Health Record competency
Proficiency in medical software and Microsoft Windows
Organizational skills and ability to prioritize workflow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with Employer Matching up to 4.5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistant Program