Job Summary: As an Apartment Leasing Agent, you will be the primary point of contact between prospective and current residents and the property management team. Your role involves showcasing apartments, providing information about lease terms, conducting property tours, and assisting in the leasing process. Additionally, you'll be responsible for building and maintaining relationships with residents to ensure a positive living experience within the community.

• Provide exceptional customer service to all prospective and current residents
• Answer inquiries, respond to emails, and handle phone calls promptly and professionally
• Actively listen to residents' concerns and provide appropriate solutions or escalate to the property manager
• Showcase apartments to prospective residents, highlighting features and benefits
• Conduct thorough property tours and explain lease terms, rent, deposits, and fees
• Assist in lease preparation, including explaining lease terms and obtaining required documentation
• Assist in creating and implementing marketing strategies to attract new residents
• Utilize various advertising channels, social media, and online listings to promote available units
• Participate in community events and outreach programs to engage with potential residents and promote the property
• Maintain accurate and organized leasing records, including lease agreements and move-in/move-out documentation
• Collaborate with the property management team to ensure lease compliance and accurate lease renewals
• Foster positive relationships with current residents through regular communication and follow-ups
• Address resident concerns and requests promptly, ensuring a high level of resident satisfaction
• Organize resident events and activities to enhance community engagement and satisfaction
• Assist in administrative tasks such as managing leasing paperwork, maintaining files, and updating databases
• Prepare reports on leasing activity, occupancy, and other relevant metrics as required by management

• High school diploma or equivalent; some college coursework preferred
• Previous experience in sales, customer service, or property management is beneficial
• Strong interpersonal and communication skills with a customer-focused approach
• Ability to work weekends and occasional evenings to accommodate leasing schedules
• Familiarity with property management software (e.g., Yardi, AppFolio) is a plus
• Attention to detail and ability to maintain accurate and organized records
• Knowledge of Fair Housing regulations and leasing practices
• Self-motivated, proactive, and able to work effectively both independently and in a team environment