Strong customer service skills. * Cash management experience. * Organized and able to follow ... About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable ...
61 Ymca Customer Service Jobs Hiring Near You
Strong customer service skills. * Cash management experience. * Organized and able to follow ... About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable ...
YMCA Jobs Information
Do workers at the YMCA get paid breaks?
Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 419 people who took the Breakroom Quiz between June 2025 and June 2026.
49% of people say they don’t get paid breaks.
Based on data from 419 people who took the Breakroom Quiz between June 2025 and June 2026.
Does the YMCA pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 76 people who took the Breakroom Quiz between December 2025 and June 2026.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 76 people who took the Breakroom Quiz between December 2025 and June 2026.
At the YMCA, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 182 people who took the Breakroom Quiz between June 2025 and June 2026.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 182 people who took the Breakroom Quiz between June 2025 and June 2026.
Are part-time workers able to get health insurance from the YMCA?
Most people who work part-time can't get health insurance.
89% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 330 people who took the Breakroom Quiz between December 2024 and March 2025.
89% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 330 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at the YMCA?
Most people who work part-time don’t get paid time off.
86% of people who work part-time say they don’t get paid time off
Based on data from 350 people who took the Breakroom Quiz between June 2025 and June 2026.
86% of people who work part-time say they don’t get paid time off
Based on data from 350 people who took the Breakroom Quiz between June 2025 and June 2026.
Is the health insurance from the YMCA affordable enough for their workers?
Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 129 people who took the Breakroom Quiz between May 2025 and April 2026.
81% of people say the health insurance costs are okay
Based on data from 129 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get paid time off at the YMCA?
Some people get paid time off from work.
56% of people say they don’t get paid time off.
Based on data from 73 people who took the Breakroom Quiz between December 2025 and June 2026.
56% of people say they don’t get paid time off.
Based on data from 73 people who took the Breakroom Quiz between December 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 540 people who took the Breakroom Quiz between June 2025 and June 2026.
- 57% of people with changing schedules find out their shifts one week or less ahead of time.
- 17% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 17% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 540 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers at the YMCA worry about hours?
Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 624 people who took the Breakroom Quiz between June 2025 and June 2026.
36% of people report they worry about getting enough hours.
Based on data from 624 people who took the Breakroom Quiz between June 2025 and June 2026.
Do the YMCA workers get to choose the shifts they work?
Most people get to choose which shifts they work.
75% report that they have enough control over which shifts they work.
Based on data from 536 people who took the Breakroom Quiz between June 2025 and June 2026.
75% report that they have enough control over which shifts they work.
Based on data from 536 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it for the YMCA workers to change shifts?
Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 476 people who took the Breakroom Quiz between June 2025 and June 2026.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 476 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to get time off at the YMCA?
Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 597 people who took the Breakroom Quiz between June 2025 and June 2026.
74% of people report it’s easy to get time off.
Based on data from 597 people who took the Breakroom Quiz between June 2025 and June 2026.
Do the YMCA managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 586 people who took the Breakroom Quiz between June 2025 and June 2026.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 586 people who took the Breakroom Quiz between June 2025 and June 2026.
Do jobs at the YMCA spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 590 people who took the Breakroom Quiz between June 2025 and June 2026.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 590 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to take sick days at the YMCA?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 70 people who took the Breakroom Quiz between December 2025 and June 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 70 people who took the Breakroom Quiz between December 2025 and June 2026.
Is a YMCA job good for students?
Most students say this is a good place to work if you’re studying.
95% of students report this is a good place to work if you’re studying.
Based on data from 461 people who took the Breakroom Quiz between June 2025 and June 2026.
95% of students report this is a good place to work if you’re studying.
Based on data from 461 people who took the Breakroom Quiz between June 2025 and June 2026.
Is working at the YMCA good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at the YMCA feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between December 2025 and June 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at the YMCA get to take their breaks without interruption?
Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 419 people who took the Breakroom Quiz between June 2025 and June 2026.
38% of people report that their breaks get interrupted.
Based on data from 419 people who took the Breakroom Quiz between June 2025 and June 2026.
Is it stressful to work at the YMCA?
Some people feel stressed out here.
59% of people say they often feel stressed out at work.
Based on data from 71 people who took the Breakroom Quiz between December 2025 and June 2026.
59% of people say they often feel stressed out at work.
Based on data from 71 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at the YMCA enjoy their jobs?
Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 63 people who took the Breakroom Quiz between December 2025 and June 2026.
86% of people report they enjoy their job.
Based on data from 63 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at the YMCA recommend working with their team?
Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 80 people who took the Breakroom Quiz between December 2025 and June 2026.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 80 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get enough training when they start at the YMCA?
Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 75 people who took the Breakroom Quiz between December 2025 and June 2026.
39% of people report they didn’t get enough training when they started working here.
Based on data from 75 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get support to advance at the YMCA?
Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 68 people who took the Breakroom Quiz between December 2025 and June 2026.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 68 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people think the YMCA’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 72 people who took the Breakroom Quiz between December 2025 and June 2026.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 72 people who took the Breakroom Quiz between December 2025 and June 2026.
Do workers feel well informed about how the YMCA is doing?
Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between December 2025 and June 2026.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between December 2025 and June 2026.
What are the most popular jobs at Ymca?
What are the most popular categories at Ymca?
Other
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
Member Service Representative
At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.
Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.
Job Responsibilities:
- Process payments and maintain balanced cash drawer and receipting according to procedures.
- Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
- Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
- Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
- Ensure maintenance of all member resource information at front desk.
- Keep front desk and lobby area neat, clean and professional.
- Greet members / visitors according to YMCA guidelines.
Qualifications:
- High School Diploma or GED preferred.
- Strong customer service skills.
- Cash management experience.
- Organized and able to follow directions.
- Friendly, outgoing personality.
- Comfortable working in a membership driven environment.
- Ability to perform multiple tasks in diverse situations successfully.
- Computer and keyboarding experience.
- Strong communication skills and phone etiquette.
About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:
- A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
- Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
- Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.
About YMCA of Greater Cleveland
Sourced by ZipRecruiter
Company size
501 - 1,000 Employees
Headquarters location
Cleveland, OH, US
Year founded
1854