This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
69 Google Call Center Operations Manager Jobs Hiring Near You
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
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This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... and reporting (Excel/Google Sheets; BI tools) Benefits * Extended Healthcare Plan (Medical ...
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
Google Jobs Information
What is it like to work at Google?
Google is known for its collaborative and innovative culture, prioritizing employee well-being, diversity, and creativity. The company's flat organizational structure and open communication channels allow employees to work on various projects, participate in hackathons, and engage in cross-functional teams, fostering a dynamic and fast-paced work environment. Working at Google may appeal to candidates who value autonomy, continuous learning, and the opportunity to contribute to groundbreaking projects that have a significant impact on people's lives.
What makes Google an attractive place to work?
Google is a leading technology company known for its innovative approach to solving complex problems and its commitment to making a positive impact on society. The company's work environment is characterized by a culture of collaboration, innovation, and experimentation, with opportunities for employees to work on diverse projects, learn from experts, and contribute to cutting-edge technologies. Joining Google offers a chance to be part of a dynamic and forward-thinking organization where employees can grow professionally, develop new skills, and make meaningful contributions to the company's mission.
Do workers at Google get paid breaks?
Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.
70% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.
Does Google pay people when they’re sick?
Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
At Google, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.
Do part-time workers get paid time off at Google?
Most people who work part-time get paid time off.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and May 2026.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from Google affordable enough for their workers?
Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.
98% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get paid time off at Google?
Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between June 2025 and June 2026.
83% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between June 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and June 2026.
- 43% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 17% of people with changing schedules find out their shifts three weeks ahead of time.
- 27% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and June 2026.
Do workers at Google worry about hours?
Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.
87% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Google workers get to choose the shifts they work?
Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
69% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it for Google workers to change shifts?
Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it to get time off at Google?
Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
84% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Google managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.
Do jobs at Google spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it to take sick days at Google?
Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between June 2025 and June 2026.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between June 2025 and June 2026.
Is a Google job good for students?
Most students say this is a good place to work if you’re studying.
94% of students report this is a good place to work if you’re studying.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
94% of students report this is a good place to work if you’re studying.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
Is working at Google good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Google feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Google get to take their breaks without interruption?
Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.
89% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.
Is it stressful to work at Google?
Some people feel stressed out here.
48% of people say they often feel stressed out at work.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
48% of people say they often feel stressed out at work.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Google enjoy their jobs?
Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
84% of people report they enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Google recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get enough training when they start at Google?
Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
80% of people report they got enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get support to advance at Google?
Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people think Google’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
51% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.
51% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers feel well informed about how Google is doing?
Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Google?
What are the most popular categories at Google?
Full-time
Medical, Dental, Vision, Life, PTO
Posted 21 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development