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70 Google Call Center Operations Manager Jobs Hiring Near You

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Operations Manager

Las Cruces, NM · On-site

$50K - $60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Operations Manager

Las Cruces, NM · On-site

$50K - $60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

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Google Jobs Information

What is it like to work at Google?

Google is known for its collaborative and innovative culture, prioritizing employee well-being, diversity, and creativity. The company's flat organizational structure and open communication channels allow employees to work on various projects, participate in hackathons, and engage in cross-functional teams, fostering a dynamic and fast-paced work environment. Working at Google may appeal to candidates who value autonomy, continuous learning, and the opportunity to contribute to groundbreaking projects that have a significant impact on people's lives.

What makes Google an attractive place to work?

Google is a leading technology company known for its innovative approach to solving complex problems and its commitment to making a positive impact on society. The company's work environment is characterized by a culture of collaboration, innovation, and experimentation, with opportunities for employees to work on diverse projects, learn from experts, and contribute to cutting-edge technologies. Joining Google offers a chance to be part of a dynamic and forward-thinking organization where employees can grow professionally, develop new skills, and make meaningful contributions to the company's mission.

Do workers at Google get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Google pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

At Google, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and August 2026.

Do part-time workers get paid time off at Google?

Most people who work part-time get paid time off.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Google affordable enough for their workers?

Most people say the health insurance costs are okay.
99% of people say the health insurance costs are okay
Based on data from 69 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Google?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 42% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 19% of people with changing schedules find out their shifts three weeks ahead of time.
  • 26% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 31 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers at Google worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Google workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Google workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at Google?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Google managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at Google spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Google?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Google job good for students?

Most students say this is a good place to work if you’re studying.
94% of students report this is a good place to work if you’re studying.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Google good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Google feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Google get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Google?

Some people feel stressed out here.
49% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Google enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Google recommend working with their team?

Most people recommend working with their team.
78% of people report that they would recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Google?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Google?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Google’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
53% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Google is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Call Center Operations Manager jobs?

What are the most popular jobs at Google?

What are the most popular categories at Google?

Infographic showing various Call Center Operations Manager job openings at Google in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Call Center Operations Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Re-posted 18 hours ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

80th of 98 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible fo,r but not limited to:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years or equivalent experience within the past five (5) calendar years as an Operations Manager of an ADA Paratransit operation serving a comparably sized paratransit operation.
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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Employment Type: FULL_TIME

What MV Transportation employees say

Pay

Benefits

Hours and flexibility

Workplace

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