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66 Google Call Center Operations Manager Jobs Hiring Near You

DBNC Group

Call Centre Operations Manager

Scarborough, ON

CA$65K - CA$85K/yr

If you're the kind of leader who doesn't just manage a support team but makes the whole customer ... operations -- able to make any call, handle any issue or ticket, understand the customer's real ...

New

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.

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Google is known for its collaborative and innovative culture, prioritizing employee well-being, diversity, and creativity. The company's flat organizational structure and open communication channels allow employees to work on various projects, participate in hackathons, and engage in cross-functional teams, fostering a dynamic and fast-paced work environment. Working at Google may appeal to candidates who value autonomy, continuous learning, and the opportunity to contribute to groundbreaking projects that have a significant impact on people's lives.

What makes Google an attractive place to work?

Google is a leading technology company known for its innovative approach to solving complex problems and its commitment to making a positive impact on society. The company's work environment is characterized by a culture of collaboration, innovation, and experimentation, with opportunities for employees to work on diverse projects, learn from experts, and contribute to cutting-edge technologies. Joining Google offers a chance to be part of a dynamic and forward-thinking organization where employees can grow professionally, develop new skills, and make meaningful contributions to the company's mission.

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Is the health insurance from Google affordable enough for their workers?

Most people say the health insurance costs are okay.
99% of people say the health insurance costs are okay
Based on data from 69 people who took the Breakroom Quiz between March 2025 and August 2026.

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Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
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  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
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Based on data from 31 people who took the Breakroom Quiz between January 2025 and August 2026.

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80% of people report it’s easy to get time off.
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Do Google managers change schedules at the last minute?

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Based on data from 64 people who took the Breakroom Quiz between December 2024 and August 2026.

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Rarely. The job doesn't usually spill into unpaid time.
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Do people at Google feel treated with respect by their managers?

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Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Google get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Google?

Some people feel stressed here.
49% of people say they often feel stressed at work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Google enjoy their jobs?

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84% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Google recommend working with their team?

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Do people get enough training when they start at Google?

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80% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

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Most people think headquarters understands what’s happening where they work.
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What other companies are hiring for Call Center Operations Manager jobs?

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Infographic showing various Call Center Operations Manager job openings at Google in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Call Centre Operations Manager

DBNC Group

Scarborough, ON

CA$65K - CA$85K/yr

Full-time

Posted 2 days ago

New

Job description

If you’re the kind of leader who doesn’t just manage a support team but makes the whole customer experience smoother, stronger, and more trusted, this role could be a great fit.

We’re looking for someone who can step into a growing online auction business, master the system fast, lead from the front, and raise the standard of how customer support operates. This is a role for a strong leader, a quick learner, and a doer — someone who can solve problems in real time, improve how things get done, and become a trusted point person for both customers and team members.

You won’t be buried in corporate layers here. You’ll have real ownership, real visibility, and a real chance to shape how support operations scale.

Our 3rd-generation family business spans real estate, storage, brokerage, and hospitality. We’ve been around for decades and are still growing. Many of our team members have been with us for 10+ years. We’re known for our “Work Hard, Play Hard, Rest Hard” culture — with group parties, BBQs, and boat cruises (yes, with dancing). The vibe is personal and collaborative, not corporate.

To thrive in this role, you’ll need to bring:

  • Strong leadership and the ability to earn trust quickly

  • A fast-learning mindset and the ability to absorb systems, nuance, and complexity

  • A hands-on, doer mentality — someone who solves, improves, and leads by example

Your mission is to deliver a high-trust, low-friction auction experience by leading customer service and operating rhythms — including processes, staffing, escalations, quality, and cross-functional coordination — to hit clear service levels, reduce preventable issues, and improve customer retention.

In the first few weeks, you’ll be expected to deeply absorb and fully understand the nuance of the actual system. Within 4 weeks, your goal is to become as knowledgeable as the strongest operator on the team when it comes to customer support operations — able to make any call, handle any issue or ticket, understand the customer’s real problems and needs, and already start thinking about how to do things better.

By 60 days, you’ll have mapped out training with the support of the COO and implemented 1 or 2 meaningful improvements to the customer support / operations team. By 90 days, you’ll be reviewing and improving other team members’ work and output while continuing to lead by example and improve the system yourself.

At the 6-month mark, you’ll have built strong relationships with the user base and become the go-to person for high-level clients. Over your first year, your success will be measured by how effectively you reduce churn to as close to zero as possible.

You’ll lead a team of 6 that’s growing to 10. You’ll have direct access to leadership, real support from the COO, and the ability to work across teams to make smarter decisions faster. This is not a role where you sit back and supervise from a distance. This is a role for someone who wants to own outcomes, improve systems, mentor people, and make a visible difference in a growing SaaS / tech-enabled auction business.

Compensation for this full-time role is $65,000–$85,000, depending on experience and fit. There’s no regular travel required, though there may be possible bi-annual trips to Las Vegas.

Why Apply

  • Own and improve a critical customer-facing function in a growing online auction business

  • Lead a team that’s scaling from 6 to 10, with real influence over standards, training, and performance

  • Work directly with leadership, without layers of corporate bureaucracy

  • Build trusted relationships with customers and become a key person for high-level clients

  • Create meaningful operational improvements that reduce friction, prevent issues, and drive retention

  • Join a long-standing family business with strong culture, real stability, and room to grow across multiple companies

Application Process

Check out our companies at storwell.com and bid13.com

Submit your application — we review every one personally

Stage 1: Short phone interview
Stage 2: Zoom Interview with executive team
Stage 3: You’ll set up reference calls with people we discussed from each of your past companies.

If it’s a match, we’ll onboard you with everything you need to thrive.

 Our recruitment process may include the use of AI to assist with candidate 
screening. All applicant information is handled in accordance with
applicable privacy and employment legislation.