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69 Google Call Center Operations Manager Jobs Hiring Near You

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

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Google is known for its collaborative and innovative culture, prioritizing employee well-being, diversity, and creativity. The company's flat organizational structure and open communication channels allow employees to work on various projects, participate in hackathons, and engage in cross-functional teams, fostering a dynamic and fast-paced work environment. Working at Google may appeal to candidates who value autonomy, continuous learning, and the opportunity to contribute to groundbreaking projects that have a significant impact on people's lives.

What makes Google an attractive place to work?

Google is a leading technology company known for its innovative approach to solving complex problems and its commitment to making a positive impact on society. The company's work environment is characterized by a culture of collaboration, innovation, and experimentation, with opportunities for employees to work on diverse projects, learn from experts, and contribute to cutting-edge technologies. Joining Google offers a chance to be part of a dynamic and forward-thinking organization where employees can grow professionally, develop new skills, and make meaningful contributions to the company's mission.

Do workers at Google get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Google pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

At Google, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.

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Most people who work part-time get paid time off.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Google affordable enough for their workers?

Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Google?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 27% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 30 people who took the Breakroom Quiz between January 2025 and June 2026.

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Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.

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69% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Google workers to change shifts?

Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Google?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Google managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Google spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Google?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Google job good for students?

Most students say this is a good place to work if you’re studying.
94% of students report this is a good place to work if you’re studying.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Google good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Google feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Google get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Google?

Some people feel stressed out here.
48% of people say they often feel stressed out at work.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Google enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Google recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Google?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Google?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Google’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
51% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Google is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Google?
What are the most popular categories at Google?
Infographic showing various Call Center Operations Manager job openings at Google in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Manager, Call Center Operations

Manager, Call Center Operations

MUSC

Charleston, SC • On-site

Full-time

Posted 6 days ago

MUSC Health rating

7.0

Company rating: 7.0 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

416th of 890 rated healthcare providers

Job description

Job Description Summary

The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS - Patient Access Center

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

What MUSC Health employees say

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About MUSC Health

Sourced by ZipRecruiter

MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Charleston, SC, US

Year founded

1824

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