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60 Point72 Client Services Manager Jobs Hiring Near You

Point72

Broker Relations Analyst

Stamford, CT

A Career with Point72's Broker Relations team The Broker Relations team serves as the critical ... Key responsibilities include managing broker evaluations to assess service quality, monitoring firm ...

Point72

Tax Associate, PE/VC

Stamford, CT · On-site

$62.40K - $83.20K/yr

A Career with Point72's Tax team Point72's Tax team sits at the center of a sophisticated global ... The team partners closely with Big Four accounting firms and leading external advisors to manage ...

Point72

Service Desk Engineer, Technology

Stamford, CT · On-site

... knowledge management practices. • Experience supporting financial services environments ... Point72 invests in multiple asset classes and strategies worldwide. Founded in 2012, the company is ...

Point72

Service Desk Engineer, Technology

Manhattan, NY · On-site

... knowledge management practices. • Experience supporting financial services environments ... Point72 invests in multiple asset classes and strategies worldwide. Founded in 2012, the company is ...

Point72

Market Data Solutions Specialist

New York, NY · On-site

The Market Data Solutions Specialist will play a critical role in managing and optimizing Point72 ... service, policy, and product offerings. * Enhance Internal Collaboration: Partner closely with ...

Point72

Cubist Quantitative Researcher

Seattle, WA

ABOUT CUBIST Cubist Systematic Strategies, an affiliate of Point72, deploys systematic, computer ... Manage all aspects of the research process, including idea generation, data analysis, hypothesis ...

Point72

Cubist Quantitative Researcher

Chicago, IL · On-site

ABOUT CUBIST Cubist Systematic Strategies, an affiliate of Point72, deploys systematic, computer ... Manage all aspects of the research process, including idea generation, data analysis, hypothesis ...

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Point72 Jobs Information

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What is it like to work at Point72?

Point72 is a dynamic and collaborative environment that values innovation, teamwork, and a passion for learning. The company's flat organizational structure and open communication channels foster a culture of transparency and idea-sharing, with employees working together to drive investment decisions and develop cutting-edge trading strategies. For those interested in a fast-paced and intellectually stimulating career in finance, Point72 offers opportunities to work with experienced professionals, develop skills in a variety of areas, and contribute to the company's mission of generating strong returns for its investors.
What other companies are hiring for Client Services Manager jobs?
What are the most popular jobs at Point72?
What are the most popular categories at Point72?
Infographic showing various Client Services Manager job openings at Point72 in the United States as of May 2026, with employment types broken down into 4% Internship, and 96% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.
Broker Relations Analyst

Broker Relations Analyst

Point72

Stamford, CT

Other

Retirement

Posted 29 days ago

Job description

A Career with Point72's Broker Relations team

The Broker Relations team serves as the critical intermediary between Point72's investment professionals and the sell-side broker community, ensuring our investment teams receive the highest quality resources and optimal servicing from the sell-side. Key responsibilities include managing broker evaluations to assess service quality, monitoring firm-wide engagement and consumption patterns, partnering with trading to allocate commission spend to maximize value, and maintaining strong, productive relationships with sell-side counterparts.

What you'll do

  • Analyze broker consumption across investment teams
  • Assist with analysis of broker payment trends in relation to resource consumption
  • Maintain accurate and auditable records across broker consumption and spend, identifying and escalating discrepancies where needed
  • Prepare recurring and ad-hoc reports for internal stakeholders, including trading, investment teams, and other senior stakeholders
  • Assist in preparation of broker scorecards and evaluation materials
  • Coordinate broker meetings and reviews
  • Communicate ad-hoc sell-side requests from investment teams to brokers
  • Help to ensure broker services are used in accordance with firm policies
  • Work with Technology teams to ensure mappings, reporting, and apps are working as required
  • Identify opportunities to improve reporting, data quality, and operational processes

What's required

  • CPA with a bachelor's degree in finance or accounting and a minimum GPA of 3.3
  • 1-3 years of relevant professional experience
  • Highly proficient in Microsoft Office (Excel, VBA, PowerPoint, and Word)
  • Strong analytical skills with the ability to work with large datasets
  • Strong attention to detail and organizational skills
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proactive and self-motivated mindset
  • Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups representing women, people of color and the LGBT+ community
  • Mental and physical wellness programs
  • Tuition assistance
  • A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

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