Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
60 Nice Software Engineer Jobs Hiring Near You
Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Sc. in Industrial Engineering & Management, Business, Economics, or a related field - Must ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Sc. in Industrial Engineering & Management, Business, Economics, or a related field - Must ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Sr AI-Driven Enterprise Support Engineer
Seattle, WA · On-site
$120 - $160/hr
This isn't a traditional support engineering role. It's an opportunity to become one of the first ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Sr AI-Driven Enterprise Support Engineer
Seattle, WA · On-site
$120 - $160/hr
This isn't a traditional support engineering role. It's an opportunity to become one of the first ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... software engineering, programming languages, integration, and/or databases. * Desired personal ...
Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... software engineering, programming languages, integration, and/or databases. * Desired personal ...
Senior Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... software engineering, programming languages, integration, and/or databases. * Desired personal ...
Senior Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... software engineering, programming languages, integration, and/or databases. * Desired personal ...
Team Lead, AI Engineering
Atlanta, GA · On-site
$98K - $129K/yr
NICE is assembling a core engineering team to build the internal AI platform that powers ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Team Lead, AI Engineering
Atlanta, GA · On-site
$98K - $129K/yr
NICE is assembling a core engineering team to build the internal AI platform that powers ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Sales Engineer, Cognigy
OR · On-site +1
Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out ... software sales * 7+ years of consulting or customer engagement experience * 5+ years of contact ...
Sales Engineer, Cognigy
OR · On-site +1
Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out ... software sales * 7+ years of consulting or customer engagement experience * 5+ years of contact ...
Manager Engineering
Sandy, UT · On-site
Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be ... The CXone media services team writes software that powers over 6 billion customer phone calls per ...
Manager Engineering
Sandy, UT · On-site
Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be ... The CXone media services team writes software that powers over 6 billion customer phone calls per ...
Principal AI-Driven Enterprise Support Engineer
OR · On-site +1
At NICE, we're building a new model for enterprise support. Our vision combines advanced AI ... It's an opportunity to shape how enterprise software companies support customers in the AI era. The ...
Principal AI-Driven Enterprise Support Engineer
OR · On-site +1
At NICE, we're building a new model for enterprise support. Our vision combines advanced AI ... It's an opportunity to shape how enterprise software companies support customers in the AI era. The ...
This isn't a traditional support engineering role. It's an opportunity to become one of the first ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
This isn't a traditional support engineering role. It's an opportunity to become one of the first ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Product Pre-Sales Engineer, AI
OR · On-site +1
... NiCE portfolio. Have you got what it takes? Experience * 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software ...
Product Pre-Sales Engineer, AI
OR · On-site +1
... NiCE portfolio. Have you got what it takes? Experience * 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software ...
Account Executive, Actimize
OR · On-site +1
Drive NiCE Actimize's response to customers' critical business problems; improve NiCE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Account Executive, Actimize
OR · On-site +1
Drive NiCE Actimize's response to customers' critical business problems; improve NiCE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Account Executive
OR · On-site +1
Drive NICE Actimize's response to customers' critical business problems; improve NICE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Account Executive
OR · On-site +1
Drive NICE Actimize's response to customers' critical business problems; improve NICE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Senior Customer Success Manager
OR · On-site +1
... NICE * Ensuring new customers feel supported and are confident and comfortable utilizing their new software * Proactive Touch - building long-term relationships with key decision makers at the ...
Senior Customer Success Manager
OR · On-site +1
... NICE * Ensuring new customers feel supported and are confident and comfortable utilizing their new software * Proactive Touch - building long-term relationships with key decision makers at the ...
AI Solution Strategist
OR · On-site +1
$121K - $156K/yr
Solid grasp of software development fundamentals, product management, and engineering workflows ... Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor
AI Solution Strategist
OR · On-site +1
$121K - $156K/yr
Solid grasp of software development fundamentals, product management, and engineering workflows ... Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor
... Engineer, or hands on Customer Success Manager in the Cloud ecosystem * Ability to engage in ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
... Engineer, or hands on Customer Success Manager in the Cloud ecosystem * Ability to engage in ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
... Engineer, or hands on Customer Success Manager in the Cloud ecosystem * Ability to engage in ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
... Engineer, or hands on Customer Success Manager in the Cloud ecosystem * Ability to engage in ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Technical Account Manager
OR · On-site +1
After key NiCE CX customers have purchased and are implementing our products, the Technical Account ... Extensive software, telecommunications and IP Telephony * Experience using SIP signaling
Technical Account Manager
OR · On-site +1
After key NiCE CX customers have purchased and are implementing our products, the Technical Account ... Extensive software, telecommunications and IP Telephony * Experience using SIP signaling
Director, Business Consulting, VRS, CX
OR · On-site +1
Ensure consultants drive effective adoption and optimization of NICE solutions, delivering ... Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies ...
Director, Business Consulting, VRS, CX
OR · On-site +1
Ensure consultants drive effective adoption and optimization of NICE solutions, delivering ... Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies ...
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Full-time
Re-posted 6 days ago
Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement.
You will work in a one-to-many model, partnering with multiple CSMs and supporting approximately 30-50 customer accounts. Your focus will be on answering technical questions, advising on best practices, and helping customers successfully design, operate, and optimize conversational AI solutions built on the Cognigy platform.
This role sits at the intersection of Customer Success, Product, and Conversational AI expertise.
How will you make an impact?
Conversational AI & Platform Expertise
Contact Center & Enterprise Context
Collaboration & Feedback Loop
Scale & Efficiency
Have you got what it takes?
Technical Expertise
Personal Attributes
You will have an advantage if you also have:
About Cognigy
NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.
Requisition ID: 10131Reporting into: Team Lead, CSM
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what's the role all about?
We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement.
You will work in a one-to-many model, partnering with multiple CSMs and supporting approximately 30-50 customer accounts. Your focus will be on answering technical questions, advising on best practices, and helping customers successfully design, operate, and optimize conversational AI solutions built on the Cognigy platform.
This role sits at the intersection of Customer Success, Product, and Conversational AI expertise.
How will you make an impact?
- Act as a shared technical resource for CSMs across multiple enterprise accounts
- Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice
- Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers
- Serve as an escalation point for complex "how does this work" or "how should we do this" questions
Conversational AI & Platform Expertise
- Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration
- Support NLU configuration, training, testing, and optimization
- Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions
- Help customers understand platform capabilities, limitations, and recommended patterns
Contact Center & Enterprise Context
- Support customers operating conversational AI solutions within contact center environments (voice and digital)
- Provide high-level guidance on integrations with CCaaS, CRM, and backend systems
- Help customers troubleshoot issues related to conversation behavior, routing, and experience design
Collaboration & Feedback Loop
- Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues
- Identify recurring themes, gaps, or improvement opportunities and feed insights back to internal teams
- Contribute to internal documentation, enablement materials, and best-practice guides for CSMs
Scale & Efficiency
- Help standardize technical guidance across the customer base
- Enable CSMs to handle more technical conversations independently over time
- Improve internal processes and documentation to support a growing enterprise customer footprint
Have you got what it takes?
- 3-5 years of experience in conversational AI, virtual agents, or intelligent automation
- Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services)
- Experience supporting enterprise customers in a one-to-many or scaled model
Technical Expertise
- Strong understanding of conversational AI fundamentals, including:
- NLU concepts (intents, entities, training data, evaluation)
- Generative AI and LLM-based conversational systems
- Agentic AI and multi-step orchestration patterns
- Solid understanding of contact center operations and customer service workflows
- Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders
Personal Attributes
- Structured, organized, and comfortable juggling multiple customers and priorities
- Clear communicator with a pragmatic, solution-oriented mindset
- Curious and eager to stay current with advancements in conversational and generative AI
- Strong sense of ownership and customer focus
You will have an advantage if you also have:
- Hands-on experience with enterprise conversational AI platforms
- Familiarity with Cognigy or similar products
- Experience working with voice automation and CCaaS integrations
About Cognigy
NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.
Requisition ID: 10131Reporting into: Team Lead, CSM
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.