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60 Microsoft Senior Service Engineer Jobs Hiring Near You

Microsoft

Senior Service Engineer

Redmond, WA · On-site

Overview Microsoft Digital (MSD) builds and operates the products and services that support ... The Senior Service Engineer contributes to the delivery and operation of foundational services that ...

Microsoft

Service Engineer

Redmond, WA · On-site

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud ... Must hav Service Engineering experience in a 24 x 7 x 365 enterprise environments. * Exceptional ...

Microsoft

Service Engineer II

Redmond, WA · On-site

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud ... Must hav Service Engineering experience in a 24 x 7 x 365 enterprise environments * Exceptional ...

Microsoft

Senior Data Center Metro Director

Abilene, TX · On-site

$102K - $139K/yr

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ... Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering ...

Microsoft

Strategic Account Executive

New York, NY · On-site

... senior orchestrator of a large, cross-functional Microsoft team, aligning specialists, engineers, customer success resources, partners, and executives to help one of the largest financial services ...

Microsoft

Director, MAVS Technology & Product

Redmond, WA · On-site

$260K - $273K/yr

Serve as a trusted technical advisor to Microsoft's Senior Business and Engineering executives, enabling inorganic growth at speed and at scale. * Lead large cross functional, matrixed teams across ...

Microsoft

Service Engineer II - CTJ - Poly

Redmond, WA · On-site

Microsoft's mission is to empower every person and every organization on the planet to achieve more ... Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Reston, VA · On-site

$160K - $261K/yr

Overview Microsoft has an exciting opportunity for a Senior Software Engineer in the Cloud ... service (SaaS) data and AI platform is the bedrock of Microsoft Power Platform and Microsoft ...

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What is it like to work at Microsoft?

Microsoft is known for its collaborative and innovative culture, prioritizing employee growth and well-being while fostering a sense of community and teamwork. The company's diverse teams work on various projects, from software development to artificial intelligence, in a dynamic and fast-paced environment that encourages experimentation and learning. Working at Microsoft may appeal to candidates who are passionate about technology and innovation, with opportunities to contribute to groundbreaking projects and collaborate with experts from around the world.

What makes Microsoft an attractive place to work?

Microsoft is a leading technology company with a long history of innovation and a strong reputation for delivering cutting-edge solutions to the global market. The company offers a dynamic and collaborative work environment that fosters creativity, experimentation, and learning, with opportunities to work on diverse projects and contribute to the development of new technologies. By joining Microsoft, professionals can tap into a vast network of resources, mentorship, and training programs, enabling them to grow their skills, advance their careers, and make a meaningful impact in the tech industry.

Do workers at Microsoft get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between September 2025 and September 2026.

Does Microsoft pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between September 2025 and September 2026.

At Microsoft, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.

Is the health insurance from Microsoft affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get paid time off at Microsoft?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between September 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 66% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Microsoft worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Microsoft workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Microsoft workers to change shifts?

Most people find it easy to change shifts.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Microsoft?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between September 2025 and September 2026.

Do Microsoft managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Microsoft spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Microsoft?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.

Is a Microsoft job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Microsoft good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 41 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people at Microsoft feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 49 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Microsoft get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and September 2026.

Is it stressful to work at Microsoft?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 45 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Microsoft enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Microsoft recommend working with their team?

Most people recommend working with their team.
78% of people report that they would recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get enough training when they start at Microsoft?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get support to advance at Microsoft?

Most people are given support to advance their career here.
In the last year, 82% of people report being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people think Microsoft’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between September 2025 and September 2026.

Do workers feel well informed about how Microsoft is doing?

Most people feel well informed about how the company is doing.
84% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 44 people who took the Breakroom Quiz between September 2025 and September 2026.

What are the most popular jobs at Microsoft?

What are the most popular categories at Microsoft?

Infographic showing various Senior Service Engineer job openings at Microsoft in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

Senior Service Engineer

Microsoft

Redmond, WA • On-site

Full-time

Re-posted yesterday

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

69th of 247 rated software companies

Job description

Overview
Microsoft Digital (MSD) builds and operates the products and services that support Microsoft's business and technology operations. MSD partners across the company to deliver technology solutions that enable employees to work efficiently, securely, and effectively. The organization brings together engineering, operations, and business perspectives to drive digital transformation, improve service delivery, and support Microsoft's ongoing business priorities.
We invite you to explore opportunities to contribute, collaborate, and grow within our organization.
The purpose of this role is to improve the reliability, efficiency, and user experience of Email & Calendaring services (powered by Exchange Online) and related Microsoft 365 enterprise services operating at global scale. This role applies service engineering, automation, telemetry, and operational practices to support high-volume, business-critical services for a worldwide customer base. The position focuses on addressing incidents and recurring service challenges through engineering solutions, automation, and data-driven decision making. The role also requires collaboration across multiple time zones, partnering with product teams, support organizations, business stakeholders, and an extended engineering team based in the India time zone to deliver secure, compliant, resilient, and user-focused service outcomes.
The Senior Service Engineer contributes to the delivery and operation of foundational services that support Microsoft's technology environment.
  • Contribute to the development and execution of service engineering solutions across Email & Calendaring, Microsoft 365 collaboration services, and partner teams. Apply structured intake, prioritization, delivery tracking, and operational readiness practices to support service quality. Utilize telemetry, reporting, and service health insights to identify trends, assess impact, surface risks, and inform service improvements.
  • Respond to live-site incidents, escalations, and complex service issues by participating in root-cause analysis, coordinating with engineering and operations stakeholders, implementing long-term solutions, and developing automation to reduce recurring issues and manual effort. Apply Microsoft security, privacy, compliance, and operational standards while improving reliability, supportability, and user experience across cloud and hybrid environments.
  • Collaborate with service teams, product groups, support organizations, and business stakeholders to share information, align priorities, and translate operational requirements into engineering outcomes. Help establish clarity around ownership, dependencies, impact, and success measures to support effective cross-team execution.
  • Support the ongoing development and improvement of Email & Calendaring and related Microsoft 365 services by sharing operational practices, lessons learned, and automation approaches. Provide technical guidance through documentation, operational reviews, and knowledge sharing activities that contribute to service quality, engineering maturity, and team effectiveness.

#MSD
#MSDJOBS
Responsibilities
Microsoft 365 Service Engineering and Modernization
  • Collaborate across service, product, and operational environments to clarify requirements, establish ownership, align stakeholders, and translate priorities into engineering plans and service deliverables.
  • Design, operate, maintain, and improve Email & Calendaring services and Microsoft 365 communication platforms to support reliability, productivity, service health, security, and operational efficiency.
  • Develop automation and telemetry-driven solutions using technologies such as AI platforms, PowerShell, Microsoft Graph API, Power Platform, and related tools to reduce manual effort, improve operational processes, and address recurring service issues.
  • Partner with product engineering teams (for example, Exchange Online, Substrate, and Transport), service management, support organizations, and business stakeholders to evaluate new capabilities and support readiness, adoption, deployment, and service transition activities.
  • Contribute to operational improvement initiatives by supporting security, resiliency, service reliability, and process optimization efforts. Share knowledge, documentation, and operational practices that support team effectiveness and service continuity.
Customer Experience
  • Represent the needs of Microsoft employees and business groups by identifying productivity challenges, service gaps, feature requests, and operational issues related to Exchange Online and Microsoft 365 services.
  • Use customer feedback, usage insights, and operational data to help prioritize engineering and service improvement efforts while considering reliability, security, compliance, and resource requirements.
  • Share service experiences, operational practices, and lessons learned through IT Showcase and other knowledge-sharing opportunities to support awareness and adoption of Microsoft technologies.
Live-Site Reliability & Operational Excellence
  • Monitor service health and participate in the response and resolution of incidents affecting Email & Calendaring services, including mail flow, hybrid messaging, service availability, and related Microsoft 365 experiences.
  • Utilize telemetry, analytics, and service health data to identify trends, risks, and recurring issues, perform root-cause analysis, and implement automation and process improvements where appropriate.
  • Support operational readiness through collaboration with engineering, product, and support teams. Maintain technical documentation, standard operating procedures (SOPs), knowledge resources, and reusable engineering practices that improve service support and operational consistency.
  • Participate in service reviews, incident retrospectives, and continuous improvement activities to identify opportunities for enhanced reliability, operational efficiency, and customer experience.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
    • OR equivalent experience.

Other Requirements:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
    • OR equivalent experience
    • Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
    • OR equivalent experience.
  • 3+ years technical experience working with large-scale cloud or distributed systems.
  • Experience supporting Email & Calendaring services in large-scale enterprise environments.Experience designing or implementing automation-first operational processes and service management solutions.
  • Familiarity with AI-assisted tools, machine learning technologies, Large Language Models (LLMs), GitHub Copilot, or related productivity technologies.
  • Experience evaluating, adopting, or supporting new platform capabilities and service enhancements.
  • Experience documenting operational processes, developing knowledge resources, and contributing to service readiness activities.
  • Experience working with globally distributed teams across multiple time zones.

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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