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60 Concentrix Technical Support Associate Jobs Hiring Near You

Cnx

Technical Business Analyst

Concord, NC · Remote

The Concentrix Technical Products and Services team is the driving force behind Concentrix ... Support analysis across core banking, payment systems, lending platforms, digital channels, risk ...

Supermicro

Sr. Technical Support Associate

Plano, TX · On-site

$70K - $148K/yr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ... Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus ...

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What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

What makes Concentrix an attractive place to work?

Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.
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Technical Support Associate - Senior

Nine Mind Solutions

Pensacola, FL

Full-time

Posted 21 days ago

Job description

We are supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.
We are seeking a Technical Support Associate – Senior to perform a wide variety of technical tasks in support of operations, production, and test environments. This position requires support during assigned shifts, including nights/weekends.

Eligibility:
  • Must be a US Citizen
  • Must have an active Top Secret clearance with SCI eligibility
  • Must be able to obtain DHS Suitability prior to starting employment  
  • 4+ years of directly relevant experience
Responsibilities Include:
  • Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
  • Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks.
Required Skills: 
  • Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
  • Experience with monitoring system health and status
  • Experience documenting problems and resolutions through a tracking program
  • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
  • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)
Desired Skills:
  • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
  • Experience working in an Agile environment
  • Experience with ITIL methodology
  • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
  • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
  • Experience performing incident response (tiered support model), using an Incident Management System
  • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations
  • Experience interfacing directly with customers and program management team
  • Experience providing status to program management and input to customer status reports

Desired Certifications: DoD 8570.1-M Compliance at IAT Level I, Information Technology Infrastructure Library (ITIL) certification
Required Education:  High School diploma or equivalent is required

Employment Type: FULL_TIME

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