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Concentrix

60 Concentrix Technical Support Associate Jobs Hiring Near You

Wealth Inc

Technical Support Associate

About the Role We're looking for a technically fluent Support Associate to join our growing support ... Serve as the technical escalation point for complex client issues - diagnosing, reproducing, and ...

Cintas

Technical Support Associate

Mason, OH

Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.

Cintas

Technical Support Associate

Mason, OH · On-site

Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.

HUB

Technical Support Associate

Wilmington, MA · Hybrid

$20.51 - $35.76/hr

We are looking for a Technical Support Associate to join our Commercial Lines team on a Hybrid work schedule. SUMMARY OF RESPONSIBILITIES: As a Technical Support Assistant, you will be responsible ...

Wyrestorm

Technical Support Associate

Round Lake, NY · On-site

Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively ... Associates in an IT or AV related field. * 2 years experience in a AV or IT installation. * AV ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

AIRGAIN INC

Technical Support Associate I

San Diego, CA · On-site

$23 - $26/hr

Position Summary Tech Support Associate I is part of a small team that serve as the first point of ... Diagnose and resolve basic technical issues within scope, aiming to resolve common or known issues ...

New

AIRGAIN INC

Technical Support Associate I

San Diego, CA · On-site

$23 - $26/hr

Position Summary Tech Support Associate I is part of a small team that serve as the first point of ... Diagnose and resolve basic technical issues within scope, aiming to resolve common or known issues ...

New

Fujifilm

Technical Support Associate-US

Shelton, CT · On-site

Technical support will primarily be delivered via telephone to personnel across the organization who utilize our ultrasound products. This is an entry-level technical support position within the ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Only some people say the health insurance costs are okay.
65% of people say the health insurance costs are okay
Based on data from 55 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 93 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 34% of people with changing schedules find out their shifts one week or less ahead of time.
  • 46% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
42% of people report it’s hard to get time off.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
58% of students report this isn’t a good place to work if you’re studying.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Concentrix?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 94 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Concentrix?
What are the most popular categories at Concentrix?
Infographic showing various Technical Support Associate job openings at Concentrix in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Technical Support Associate

Technical Support Associate

Wealth Inc

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 hours ago

Job description

About Wealth.com
Wealth.com is the industry's leading AI Wealth Management platform, empowering financial advisors to offer modern, comprehensive estate planning solutions to their clients. By combining cutting-edge technology, AI, and unmatched human expertise, we deliver a seamless experience that sets us apart. Beyond having one of the most coveted domain names in FinTech, wealth.com is a dynamic, revenue-generating startup experiencing rapid yet sustainable growth.
A key reason behind our position as the #1 estate planning platform is our team. Our people thrive in a collaborative, supportive culture that fosters innovation and makes wealth.com a place where everyone truly enjoys working. Wealth.com is certified as a Great Place to Work for 2024 and named a 2024 finalist for Fast Company's Best Workplaces for Innovators!
About the Role
We're looking for a technically fluent Support Associate to join our growing support team - specifically to help cover East Coast hours where we have a critical gap in support volume. This is not a traditional L1 ticket-handling role. Our AI support bot handles the bulk of routine inquiries, which means your time will be spent on the complex, technical, and nuanced issues that require real troubleshooting depth.
You'll work closely with Product and Engineering, serve as a technical escalation point for the support team, and help drive improvements to our platform through quality feedback loops. If you're someone who gets energized by digging into a tricky bug, reading logs, and coordinating with engineers to ship a fix - this role was built for you.
What You'll Do
  • Serve as the technical escalation point for complex client issues - diagnosing, reproducing, and resolving problems that go beyond standard documentation.
  • Read and interpret application logs, error traces to identify root causes and communicate findings clearly to Engineering.
  • Triage and manage integration-related issues across third-party platforms and coordinating with Product and Engineering through to resolution.
  • Partner closely with Engineering and Product teams on bug escalations, feature requests, and platform improvements - acting as the voice of the client internally.
  • Respond to client support requests via phone, email, and live chat (EST hours) with a high degree of technical accuracy and professionalism.
  • Investigate and document issues that fall outside existing runbooks, contributing to a growing internal knowledge base and escalation playbooks.
  • Actively contribute to AI support system improvements - analyzing edge cases, flagging gaps in bot coverage, and helping refine our chatbot's effectiveness.
  • Utilize tools including Intercom, Salesforce, and internal dashboards to manage ticket workflows and maintain visibility across open issues.

What We're Looking For
  • 3+ years of experience in technical support, application support, or a customer-facing engineering-adjacent role.
  • Demonstrated ability to read and interpret logs, and error messages - you don't need to be handed a solution, you can find one.
  • Experience working with integrations, webhooks, or third-party platform troubleshooting strongly preferred.
  • Track record of collaborating directly with Engineering and Product teams on escalations, bug reports, and feature feedback.
  • Background in financial services, wealthtech, legaltech, or SaaS platforms is a strong plus - estate planning experience is a bonus.
  • Comfortable operating in a fast-paced startup environment with evolving priorities and limited process documentation.
  • Strong written and verbal communication skills - you can translate a technical root cause into plain language for a non-technical client.
  • East Coast-based or fully available to work EST hours.
  • Familiarity with tools such as Intercom, Salesforce, Datadog, or similar support/observability platforms.
  • Bachelor's degree or equivalent years of experience.

Nice to Have
  • Experience working with or alongside AI-powered support tools or chatbot platforms.
  • Exposure to estate planning, trust and will workflows, or legal/financial SaaS.
  • Familiarity with SQL or basic scripting for log analysis or data validation.

Why You'll Love Working for Wealth.com
  • Flexible work environment. We do however meet together in person several times a year.
  • Excellent medical, dental, and vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees.
  • 100% company-paid basic life insurance, short-term and long-term disability insurance.
  • 100% paid parental leave upon eligibility.
  • Company equity managed through Carta.
  • 401k with match and 100% vesting upon hire.
  • Generous PTO that grows with you - start with 15 days of vacation your first year, increasing annually up to 20 days.
  • Flexible, use-it-your-way vacation - take time off in as little as one-hour increments.
  • Take time off for holidays - and yes, your birthday counts too.
  • Free estate planning!

Wealth is an equal opportunity employer and encourages people from all backgrounds to apply. Should you have a disability or special need that requires accommodation, please let us know.

Apply