Technical Support Analyst
Richmond, VA · On-site
AvePoint is the global leader in data security, governance, and resilience, going beyond ... As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ...
60 Avepoint Technical Support Engineer Jobs Hiring Near You
Technical Support Analyst
Richmond, VA · On-site
AvePoint is the global leader in data security, governance, and resilience, going beyond ... As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ...
Technical Support Analyst
Richmond, VA · On-site +1
AvePoint is the global leader in data security, governance, and resilience, going beyond ... As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ...
Technical Support Analyst
Richmond, VA · On-site +1
AvePoint is the global leader in data security, governance, and resilience, going beyond ... As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ...
Channel Solution Engineer
Los Angeles, CA · On-site
$90K - $150K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Channel Solution Engineer
Los Angeles, CA · On-site
$90K - $150K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Solution Engineer - SLED
Chicago, IL · Hybrid
$90K - $130K/yr
As the Solution Engineer - SLED, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Solution Engineer - SLED
Chicago, IL · Hybrid
$90K - $130K/yr
As the Solution Engineer - SLED, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Channel Solution Engineer
Richmond, VA · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Channel Solution Engineer
Richmond, VA · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Solution Engineer
Jersey City, NJ · On-site
$90K - $130K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Solution Engineer
Jersey City, NJ · On-site
$90K - $130K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Channel Solution Engineer
New York, NY · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Channel Solution Engineer
New York, NY · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Solution Engineer - SLED
Arlington, VA · Hybrid
$90K - $130K/yr
As the Solution Engineer - SLED you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Solution Engineer - SLED
Arlington, VA · Hybrid
$90K - $130K/yr
As the Solution Engineer - SLED you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Channel Solution Engineer
Manhattan, NY · On-site
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre‑sales support to both prospective ...
Channel Solution Engineer
Manhattan, NY · On-site
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre‑sales support to both prospective ...
Senior Solution Engineer
Chicago, IL · On-site
$140K - $200K/yr
As the Senior Solution Engineer, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Senior Solution Engineer
Chicago, IL · On-site
$140K - $200K/yr
As the Senior Solution Engineer, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Senior Solution Engineer
Los Angeles, CA · On-site
$140K - $200K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Senior Solution Engineer
Los Angeles, CA · On-site
$140K - $200K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Senior Solution Engineer
Chicago, IL · On-site
$140K - $200K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Senior Solution Engineer
Chicago, IL · On-site
$140K - $200K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Channel Solution Engineer
New York, NY · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Channel Solution Engineer
New York, NY · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Senior Solution Engineer
New York, NY · On-site
$140K - $200K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Senior Solution Engineer
New York, NY · On-site
$140K - $200K/yr
... technical presentations of AvePoint solutions and pre-sales support to our prospective and ... sales engineer. Specific responsibilities include, but are not limited to: * Present and ...
Solution Engineer - SLED
Chicago, IL · On-site
$90K - $130K/yr
As the Solution Engineer - SLED, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Solution Engineer - SLED
Chicago, IL · On-site
$90K - $130K/yr
As the Solution Engineer - SLED, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Solution Engineer - SLED
Arlington, VA · On-site
$90K - $130K/yr
As the Solution Engineer - SLED you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Solution Engineer - SLED
Arlington, VA · On-site
$90K - $130K/yr
As the Solution Engineer - SLED you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Channel Solution Engineer
Chicago, IL · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Channel Solution Engineer
Chicago, IL · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Senior Solution Engineer
Los Angeles, CA · On-site
$140K - $200K/yr
As the Senior Solution Engineer, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Senior Solution Engineer
Los Angeles, CA · On-site
$140K - $200K/yr
As the Senior Solution Engineer, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Channel Solution Engineer
Richmond, VA · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Channel Solution Engineer
Richmond, VA · On-site
$90K - $130K/yr
... success as a sales engineer. What will you be doing? As the key technical lead, you will ... technical presentations of AvePoint solutions and providing pre-sales support to both prospective ...
Senior Solution Engineer
New York, NY · On-site
$140K - $200K/yr
As the Senior Solution Engineer, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
Senior Solution Engineer
New York, NY · On-site
$140K - $200K/yr
As the Senior Solution Engineer, you will partner with our sales executives as the key technical ... technical presentations of AvePoint solutions and pre-sales support to our prospective and ...
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Technical Support Analyst
Richmond, VA • On-site
AvePoint
• Software Development • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 hours ago
Job description
About AvePoint:
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview
Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
What You'll Be Doing
As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
Is This the Right Role for You?
We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
What We Value:
The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview
Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
What You'll Be Doing
As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
- Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
- Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
- Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
- Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
- Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.
Is This the Right Role for You?
We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
What We Value:
- BA/BS in an IT-related field (Computer Science is a plus!)
- 3+ years of experience in technical support, IT helpdesk, or cloud support
- Exceptional communication skills and a strong customer-focused approach
- 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
- Hold one or more Microsoft certifications or equivalent
- The ability to quickly learn and troubleshoot multiple proprietary software products
The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
About AvePoint
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Jersey City, NJ, US
Year founded
2001