Technical Support Analyst
Richmond, VA · On-site
AvePoint is the global leader in data security, governance, and resilience, going beyond ... Collaborate with a dynamic team of developers, product experts, and customer success managers to ...
60 Avepoint Customer Success Manager Jobs Hiring Near You
Technical Support Analyst
Richmond, VA · On-site
AvePoint is the global leader in data security, governance, and resilience, going beyond ... Collaborate with a dynamic team of developers, product experts, and customer success managers to ...
Technical Support Analyst
Richmond, VA · On-site +1
AvePoint is the global leader in data security, governance, and resilience, going beyond ... Collaborate with a dynamic team of developers, product experts, and customer success managers to ...
Technical Support Analyst
Richmond, VA · On-site +1
AvePoint is the global leader in data security, governance, and resilience, going beyond ... Collaborate with a dynamic team of developers, product experts, and customer success managers to ...
... trust AvePoint to accelerate the migration, management, and protection of their Office 365 and ... Working across Product, Engineering, GTM, Customer Success, Finance, People, IT, Security, and ...
... trust AvePoint to accelerate the migration, management, and protection of their Office 365 and ... Working across Product, Engineering, GTM, Customer Success, Finance, People, IT, Security, and ...
... trust AvePoint to accelerate the migration, management, and protection of their Office 365 and ... Working across Product, Engineering, GTM, Customer Success, Finance, People, IT, Security, and ...
... trust AvePoint to accelerate the migration, management, and protection of their Office 365 and ... Working across Product, Engineering, GTM, Customer Success, Finance, People, IT, Security, and ...
ABX Specialist
Chicago, IL · On-site
$90K - $130K/yr
Monitor account-level engagement signals, maintain clean campaign tracking in our CRM, and build ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
ABX Specialist
Chicago, IL · On-site
$90K - $130K/yr
Monitor account-level engagement signals, maintain clean campaign tracking in our CRM, and build ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
ABX Specialist
California, MO · On-site
$90K - $130K/yr
Monitor account-level engagement signals, maintain clean campaign tracking in our CRM, and build ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
ABX Specialist
California, MO · On-site
$90K - $130K/yr
Monitor account-level engagement signals, maintain clean campaign tracking in our CRM, and build ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Jersey City, NJ · On-site
$90K - $140K/yr
Exceptional partner account management that delivers sales and service excellence * Supporting ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Jersey City, NJ · On-site
$90K - $140K/yr
Exceptional partner account management that delivers sales and service excellence * Supporting ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Los Angeles, CA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Los Angeles, CA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Los Angeles, CA · On-site
$90K - $140K/yr
Exceptional partner account management that delivers sales and service excellence * Supporting ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Los Angeles, CA · On-site
$90K - $140K/yr
Exceptional partner account management that delivers sales and service excellence * Supporting ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Manhattan, NY · On-site
$90K - $140K/yr
Exceptional partner account management that delivers sales and service excellence * Supporting ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Manhattan, NY · On-site
$90K - $140K/yr
Exceptional partner account management that delivers sales and service excellence * Supporting ... Why AvePoint? We are invested in the success of our colleagues, partners, customers, and community.
Partner Development Manager
Los Angeles, CA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Los Angeles, CA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Director of Revenue Operations, GTM Systems
Chicago, IL · On-site
$180K - $225K/yr
Overview AvePoint is seeking a visionary Director of Revenue Operations, GTM Systems to architect ... Acting as the strategic connective tissue between Sales, Marketing, Customer Success, and Finance ...
Director of Revenue Operations, GTM Systems
Chicago, IL · On-site
$180K - $225K/yr
Overview AvePoint is seeking a visionary Director of Revenue Operations, GTM Systems to architect ... Acting as the strategic connective tissue between Sales, Marketing, Customer Success, and Finance ...
Director of Revenue Operations, GTM Systems
New York, NY · On-site
$180K - $225K/yr
Overview AvePoint is seeking a visionary Director of Revenue Operations, GTM Systems to architect ... Acting as the strategic connective tissue between Sales, Marketing, Customer Success, and Finance ...
Director of Revenue Operations, GTM Systems
New York, NY · On-site
$180K - $225K/yr
Overview AvePoint is seeking a visionary Director of Revenue Operations, GTM Systems to architect ... Acting as the strategic connective tissue between Sales, Marketing, Customer Success, and Finance ...
Partner Development Manager
Arlington, VA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Arlington, VA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Arlington, VA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Arlington, VA · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Chicago, IL · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Chicago, IL · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
New York, NY · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
New York, NY · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Jersey City, NJ · On-site
$90K - $140K/yr
Overview AvePoint is excited to provide the opportunity for an experienced and dynamic Partner ... Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
Partner Development Manager
Jersey City, NJ · On-site
$90K - $140K/yr
Overview AvePoint is excited to provide the opportunity for an experienced and dynamic Partner ... Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
Partner Development Manager
Chicago, IL · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Chicago, IL · On-site
$90K - $140K/yr
... customers * Evangelize within your partner ecosystem and territory to drive mindshare for AvePoint ... for partner success. * Conduct quarterly business reviews with partners to assess performance ...
Partner Development Manager
Toronto, ON · On-site
CA$80K - CA$120K/yr
Educate partners on AvePoint's product portfolio, licensing models, promotions, and use cases ... success, inside sales, or customer-facing roles in a SaaS environment. * Familiarity with MSP ...
Partner Development Manager
Toronto, ON · On-site
CA$80K - CA$120K/yr
Educate partners on AvePoint's product portfolio, licensing models, promotions, and use cases ... success, inside sales, or customer-facing roles in a SaaS environment. * Familiarity with MSP ...
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Technical Support Analyst
Richmond, VA • On-site
AvePoint
• Software Development • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 27 days ago
Job description
About AvePoint:
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview
Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
What You'll Be Doing
As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
Is This the Right Role for You?
We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
What We Value:
The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview
Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
What You'll Be Doing
As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
- Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
- Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
- Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
- Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
- Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.
Is This the Right Role for You?
We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
What We Value:
- BA/BS in an IT-related field (Computer Science is a plus!)
- 3+ years of experience in technical support, IT helpdesk, or cloud support
- Exceptional communication skills and a strong customer-focused approach
- 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
- Hold one or more Microsoft certifications or equivalent
- The ability to quickly learn and troubleshoot multiple proprietary software products
The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
About AvePoint
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Jersey City, NJ, US
Year founded
2001