SENIOR CLIENT SERVICES DIRECTOR

Simpson Healthcare is a strategic scientific agency that Builds Brand Health for our clients and we're currently expanding. We need a Senior Client Services Director (Senior CSD) to join our dynamic team. The Senior CSD will be responsible for managing multiple clients and their brands and will act as a team leader. The Senior CSD will be responsible for managing his/her specific projects as well as a dedicated support staff. They will also effectively and efficiently manage the client relationship and communicate all client needs to leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the client relationship, with EVP, to ensure an exceptional client experience and 100% client retention.
• Understand project strategies and implement tactics accordingly.
• Leads all project management efforts of assigned projects including timelines, quality, budget, strategy and specs.
• Pro-actively develops, manages and communicates timelines and milestones of all assigned projects.
• Manages all project details to ensure all actions are accomplished in a timely and accurate manner.
• Collaborates with the Scientific, Strategy, Creative and Digital groups on all assigned projects.
• Ability to work independently but demonstrate strong team/collaboration skills.
• Participates in regular client and staff meetings.
• Mentors and supervises junior project staff.
• Stays current on industry news and events.

REQUIRED KNOWLEDGE AND SKILLS:

• Minimum of 5-7 years experience in a healthcare, medical communications or scientific agency.
• Bachelor's degree in a related field is required, Master's degree a plus.
• People management and mentoring experience preferred.
• Strong attention to detail, specifically in the science of project management.
• Excellent communication skills including verbal, written and presentation.
• Enthusiasm, positive attitude and a sense of humor all while multi-tasking.
• Excellent technology skills with a high proficiency with Microsoft Office (PowerPoint, Word, Excel and Outlook) and web-conferencing are a must.
• Familiarity with both Windows and Mac environments is a plus.
• Available to travel as required, may be up to 25% of the time.