Dispatcher

DISPATCHER

Barclay is seeking a ROCKSTAR to join our Dispatch support team. To be the ROCKSTAR we need, you must be willing to go the extra mile, be very detailed and organized, and be able to handle a high volume of work in a fast paced environment.

JOB DESCRIPTION:

· Assist in the daily management of dispatch schedules of 40+ field technicians to customer facilities, factoring in customer requirements, technician experience, type of repair and location

· Communicate with customers about technician ETAs, keeping open lines of communication to provide updates as necessary

· Constant management of open jobs, keeping statuses up to date and all jobs organized

· Handle after hours emergency calls from customers

· Resolve customer issues/problems

· Ability to work in a fast paced environment, juggling & prioritizing multiple tasks at a time.

REQUIREMENTS:

• Heavy background in administrative support of a dispatch role
• Prior experience dispatching Service Technicians in heavy equipment industry preferred, or other comparable industry
• Strong communication, organizational & time management skills
• Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.
• Driven attitude with solid work ethic, and eagerness to take on whatever demands arise
• We are technology driven requiring computer literacy.

COMPENSATION:

• Base salary plus monthly commission and incentives
• Excellent benefit package including health/dental/vision, life insurance, 401(k) with Company match, paid holidays/vacation/PSL.

Additional Information

Position Type: Full Time position

Career Level: Mid-Level- Senior Level

We are Equal Opportunity Employer