Call Center Representative

Amalgamated Medical Care Management

Salem, NH

Expired: over a month ago Applications are no longer accepted.

Other

Job Description

We are currently seeking experienced Customer Service Call Center Representatives with previous call queue experience for per diem positions in our Salem, NH facility.

Duties and Responsibilities of Customer Service Call Center Representatives:

Answer inbound calls from members, physicians, and hospitals in a professional, courteous manner
Handle a variety of inbound calls related to medical cost management, network referral, and customer service requests
Place outbound calls requesting clinical review
Assist RNs with answering "overflow" calls as needed, per policy
Utilize multiple PC based systems
Performs other duties and projects as assigned.

Requirements for Customer Service Call Center Representatives:

Minimum 1 year customer service call center queue experience or higher education degree equivalent
Availability to work nights and weekends
Medical terminology
Healthcare customer service background is beneficial
PC skills with Windows based software
Typing with speed and accuracy
Bi-lingual English/Spanish a PLUS

Company Description

AliCare Medical Management (AMM) has been recognized as one of the nation’s premier care management organizations. It’s patient-centric, evidence-based programs are designed to balance vital patient needs and cost effectiveness to promote optimal medical outcomes. AliCare Medical Management’s team consists of dedicated, compassionate board-certified physicians and specialist, nurses and certified case managers. It provides comprehensive programs including URAC accredited Utilization Management, Case Management, Health Call Center and Independent Review. Headquartered in Salem, NH with a second facility in White Plains, NY, the Company is an employee-centered organization with a robust, highly-competitive employee benefits and compensation package. Employees enjoy a pleasant, modern workplace environment, which features state-of-the-art technology. The company sponsors many nonprofit and charitable endeavors and supports its employees’ participation.

Amalgamated Medical Care Management (AMCM) has been recognized as one of the nation’s premier care management organizations. It’s patient-centric, evidence-based programs are designed to balance vital patient needs and cost effectiveness to promote optimal medical outcomes. Amalgamated Medical Care Management's team consists of dedicated, compassionate board-certified physicians and specialist, nurses and certified case managers. It provides comprehensive programs including URAC accredited Utilization Management, Case Management, Health Call Center and Independent Review. Headquartered in Salem, NH with a second facility in White Plains, NY, the Company is an employee-centered organization with a robust, highly-competitive employee benefits and compensation package. Employees enjoy a pleasant, modern workplace environment, which features state-of-the-art technology. The company sponsors many nonprofit and charitable endeavors and supports its employees’ participation.