Field Service Representative

• Military experience is a plus
• Entry level will be considered

Position Summary

The Field Service/Support Representative is responsible for installing and repairing all systems, training customers on the use of systems, and completing on-site surveys as required.

Job Responsibilities

• Installs and maintains products and systems.
• Maintains accurate parts inventory.
• Maintains daily requirements for documentation, CRM system updates and timely communications.
• Practices safety procedures and incorporates safety standards into all activities.
• Trains customers on the use of systems.
• Works with internal services department to ensure service and installation standards and responsiveness are met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
• Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
• Other duties as assigned by manager

Qualifications

Education

• 2 year AA degree in electronics, computer science or networking or equivalent industry experience. Military experience is a plus!

Experience

• Experience with electronic test equipment and digital meters
• Hands on experience with EAS or RFID a plus

Knowledge, Skills, & Abilities

• Network Certification a plus.
• Valid driver’s license.
• Ability to read and understand blueprints and technical documentation.
• Understanding of customer requirements.
• Computer proficiency (Word, Excel, e-mail).
• Strong verbal and written communication skills.
• Attention to detail and proven ability to produce quality work.
• Ability to work independently and in a team environment.
• Ability to communicate technical issues and corrective actions to customers.
• Strong problem solving and customer service skills
• Ability to lift at least 60 lbs and 25 lbs overhead.
• Ability to operate a circular saw to cut floors for wire routing.
• Ability to work on lifts, ladders and new and existing construction sites.
• Ability to travel for service or installation projects.
• Ability to travel for service or installation projects. Time in transit approximately 30%.