Warwick San Francisco Hotel - Restaurant Host/Hostess

POSITION PURPOSE

Responsible for positive experience of guests upon reservation and arrival.

ESSENTIAL FUNCTIONS

AVERAGE % OF TIME

80% Greet incoming patrons, and control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following check issue procedures.

15% Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.

5% help organize and reset dining room when needed.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Perform general clerical tasks including maintaining logbooks and reservation books.

• Assist in table setting and general dining room maintenance during peak periods.

• Perform other duties as requested, such as executing special guest requests.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Knowledge of appropriate table settings and service ware.

• Knowledge of all menu items, prices and general service procedures.

• Must possess basic computational ability.

• Must possess basic computer skills.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to stand and exert well-paced mobility for up to four hours in length.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Must be able to exert well-paced ability in limited space.

• Must be able to lift up to 15 pounds on a regular and continuing basis.

• May be required to lift trays of food or food items weighing up to 30 pounds occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS

High school or equivalent education required.

Experience

Minimum of one year experience in public contact or customer service position required. Preferred restaurant/hospitality experience.

Licenses or Certificates

Not Applicable.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Warwick Denver Hotel standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.