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Hotel Reservation Jobs (NOW HIRING)

Hotel Bethlehem

Hotel Reservation Sales Agent

Bethlehem, PA · On-site

$14.75 - $19.25/hr

Voted Best Hotel in the Lehigh Valley- TripAdvisor * Awarded as Top Workplace- Morning Call Why ... The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Pet Care Plus

Pet Hotel Reservation Specialist

Chicago, IL · On-site

$19 - $20/hr

Reservation Specialist Love Talking on the Phone? Ready to Turn Conversations into Bookings? At Pet Care Plus, every call is a chance to help a dog stay Safe, Happy & Healthy -- and turn a first-time ...

Sheraton Augusta Hotel

Hotel Front Desk Agent

Augusta, GA

$13.50 - $17/hr

Manage check-in and check-out procedures efficiently and accurately using the hotel's reservation system. * Handle guest inquiries, requests, and complaints promptly and effectively. * Maintain up-to ...

Sheraton Augusta Hotel

Hotel Front Desk Agent

Augusta, GA

$11 - $14/hr

Manage check-in and check-out procedures efficiently and accurately using the hotel's reservation system. * Handle guest inquiries, requests, and complaints promptly and effectively. * Maintain up-to ...

Sheraton Augusta Hotel

Hotel Front Desk Agent

Augusta, GA

$11 - $14/hr

Manage check-in and check-out procedures efficiently and accurately using the hotel's reservation system. * Handle guest inquiries, requests, and complaints promptly and effectively. * Maintain up-to ...

Sheraton Augusta Hotel

Hotel Front Desk Agent

Augusta, GA · On-site

$11 - $14/hr

Manage check-in and check-out procedures efficiently and accurately using the hotel's reservation system. * Handle guest inquiries, requests, and complaints promptly and effectively. * Maintain up-to ...

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How much do hotel reservation jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for hotel reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Hotel Reservation vs Front Desk Agent?

AspectHotel ReservationFront Desk Agent
Primary RoleHandling reservation bookings and managing reservations systemAssisting guests check-in/check-out, providing information, and customer service
Required SkillsCustomer service, reservation software proficiency, communicationCustomer service, communication, multitasking, reservation system knowledge
Work EnvironmentReservation offices, call centers, online platformsFront desk, lobby, hotel reception area
Common EmployerHotels, online booking agenciesHotels, resorts, hospitality establishments

While both roles are essential in the hospitality industry, Hotel Reservation specialists focus on managing bookings and reservations, often working behind the scenes or remotely. Front Desk Agents interact directly with guests, handling check-ins, check-outs, and providing on-site customer service. Understanding these differences helps clarify career paths and job expectations within the hotel industry.

What are the key skills and qualifications needed to thrive as a Hotel Reservation Agent, and why are they important?

To thrive as a Hotel Reservation Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and booking platforms is typically required. Outstanding communication, problem-solving abilities, and patience help agents effectively assist guests and handle challenging situations. These skills are vital to ensure accurate bookings, guest satisfaction, and smooth hotel operations.

What are hotel reservation agents?

Hotel reservation agents are professionals who assist guests with booking accommodations at hotels. They handle inquiries about room availability, rates, and amenities, and process reservations over the phone, online, or in person. In addition to booking rooms, reservation agents may also provide information about hotel services and help resolve any issues related to reservations. Their role is crucial in ensuring a smooth and pleasant experience for guests from the moment they plan their stay.

What are the typical challenges faced by hotel reservation agents, and how can applicants prepare for them?

Hotel reservation agents often manage high call volumes, handle last-minute booking changes, and address diverse guest requests. Staying organized and maintaining a calm, friendly demeanor under pressure are key skills for overcoming these challenges. Familiarity with reservation systems and strong communication abilities also help agents deliver excellent guest service and resolve issues efficiently. Applicants can prepare by practicing multitasking, learning basic property management software, and developing problem-solving skills.
More about Hotel Reservation jobs
What cities are hiring for Hotel Reservation jobs? Cities with the most Hotel Reservation job openings:
What are the most commonly searched types of Hotel Reservation jobs? The most popular types of Hotel Reservation jobs are:
What states have the most Hotel Reservation jobs? States with the most job openings for Hotel Reservation jobs include:
What job categories do people searching Hotel Reservation jobs look for? The top searched job categories for Hotel Reservation jobs are:
Hotel Reservation jobs near you
Infographic showing various Hotel Reservation job openings in the United States as of May 2026, with employment types broken down into 13% Full Time, 85% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Hotel Reservation Sales Agent

Hotel Bethlehem

Bethlehem, PA • On-site

$13 - $15/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Accolades with an Award-Winning Hotel
  • Five-Time #1 Best Historic Hotel in America-USA Today (2021 - 2025)
  • #1 Best Historic Hotel and Best Social Media-Historic Hotels of America
  • 2025 Preferred Hotels & Resorts in Pennsylvania-S. News and World Report
  • Voted Best Hotel in the Lehigh Valley-TripAdvisor
  • Awarded as Top Workplace-Morning Call

Why Work for Us
Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.
Competitive Benefits Including
FULL TIME POSITIONS
  • Medical, Dental and Vision Insurance with hotel paying a large portion
  • Generous paid time off
  • Bonus incentive programs
  • 401k with matching funds
  • Hotel provided life insurance
  • Hotel discounts through Historic Hotels of America

PART TIME POSITIONS
  • Flexible Hours
  • Team Working Environment
  • Growth Opportunities
  • Hotel discounts through Historic Hotels of America

POSITION SUMMARY
This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.
The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.
RESPONSIBILITIES
  • Assist guests by selling future reservations
  • Promptly follow up with guest inquiry leads for second chance bookings
  • Answer telephone calls and emails in a prescribed and professional manner
  • Maintain potential and current guest profile information
  • Assist customers with questions regarding their existing reservations
  • Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
  • Strong ability to multi-task and pay close attention to detail
  • Deliver the highest standard of service to all customers
  • Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
  • Completing different daily reports
  • Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
  • Exceptional verbal and written communication skills
  • Desire to be part of high growth, fast paced business
  • You are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies

QUALIFICATIONS
Education / Experience: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.
Communication Skills: Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.
Computer and Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important. NAVIS Certification, Applications & Software knowledge a plus.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL REQUIREMENTS
Employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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