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Hotel Reservation Jobs (NOW HIRING)

Block 22 Hotels

Grove Hotel Reservations Agent

Boise, ID · On-site

$16 - $18/hr

Maintain in-depth knowledge of the hotel's reservation systems and procedures to ensure accurate confirmations and correspondence. * Review future arrival reports for accuracy, errors, duplicate ...

Quality Inn & Suites

Front Desk Agent

Gallup, NM · On-site

$13/hr

Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and professional manner * Check guests in and out of the hotel * Answer guest inquiries and provide ...

Luminous Hotel Management

Front Desk Agent

Stow, OH

$16 - $18/hr

Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong ...

Luminous Hotel Management

Front Desk Agent

Stow, OH · On-site

$16 - $18/hr

Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong ...

Block 22 LLC

Grove Hotel Reservations Agent

Boise, ID · On-site

$16 - $18/hr

Maintain in-depth knowledge of the hotel's reservation systems and procedures to ensure accurate confirmations and correspondence. * Review future arrival reports for accuracy, errors, duplicate ...

A&R Hospitality LLC

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $17/hr

Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong ...

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Hotel Reservation information

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How much do hotel reservation jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hotel reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Hotel Reservation vs Front Desk Agent?

AspectHotel ReservationFront Desk Agent
Primary RoleHandling reservation bookings and managing reservations systemAssisting guests check-in/check-out, providing information, and customer service
Required SkillsCustomer service, reservation software proficiency, communicationCustomer service, communication, multitasking, reservation system knowledge
Work EnvironmentReservation offices, call centers, online platformsFront desk, lobby, hotel reception area
Common EmployerHotels, online booking agenciesHotels, resorts, hospitality establishments

While both roles are essential in the hospitality industry, Hotel Reservation specialists focus on managing bookings and reservations, often working behind the scenes or remotely. Front Desk Agents interact directly with guests, handling check-ins, check-outs, and providing on-site customer service. Understanding these differences helps clarify career paths and job expectations within the hotel industry.

What are the key skills and qualifications needed to thrive as a Hotel Reservation Agent, and why are they important?

To thrive as a Hotel Reservation Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and booking platforms is typically required. Outstanding communication, problem-solving abilities, and patience help agents effectively assist guests and handle challenging situations. These skills are vital to ensure accurate bookings, guest satisfaction, and smooth hotel operations.

What are hotel reservation agents?

Hotel reservation agents are professionals who assist guests with booking accommodations at hotels. They handle inquiries about room availability, rates, and amenities, and process reservations over the phone, online, or in person. In addition to booking rooms, reservation agents may also provide information about hotel services and help resolve any issues related to reservations. Their role is crucial in ensuring a smooth and pleasant experience for guests from the moment they plan their stay.

What are the typical challenges faced by hotel reservation agents, and how can applicants prepare for them?

Hotel reservation agents often manage high call volumes, handle last-minute booking changes, and address diverse guest requests. Staying organized and maintaining a calm, friendly demeanor under pressure are key skills for overcoming these challenges. Familiarity with reservation systems and strong communication abilities also help agents deliver excellent guest service and resolve issues efficiently. Applicants can prepare by practicing multitasking, learning basic property management software, and developing problem-solving skills.
More about Hotel Reservation jobs
What cities are hiring for Hotel Reservation jobs? Cities with the most Hotel Reservation job openings:
What are the most commonly searched types of Hotel Reservation jobs? The most popular types of Hotel Reservation jobs are:
What states have the most Hotel Reservation jobs? States with the most job openings for Hotel Reservation jobs include:
What job categories do people searching Hotel Reservation jobs look for? The top searched job categories for Hotel Reservation jobs are:
Hotel Reservation jobs near you
Infographic showing various Hotel Reservation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Grove Hotel Reservations Agent

Block 22 Hotels

Boise, ID • On-site

$16 - $18/hr

Full-time

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Experts in the art of hospitality, the Grove Hotel and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, in the heart of downtown Boise. As a Reservations Agent at the Grove, you'll provide great service while supporting our guests' travel plans and ensuring a smooth reservation process from start to finish.
Job Duties and Responsibilities:
  • Provide outstanding service to guests through phone, email, and online booking channels.
  • Sell, record, and cancel reservations while answering guest questions about accommodations, transportation, and local attractions.
  • Maintain in-depth knowledge of the hotel's reservation systems and procedures to ensure accurate confirmations and correspondence.
  • Review future arrival reports for accuracy, errors, duplicate bookings, and special package or corporate rates.
  • Troubleshoot reservation issues and follow through to resolution.
  • Collaborate with the front desk, PBX, sales, and other departments to support seamless guest service.
  • Manage external booking engines, balance inventory, and resolve discrepancies for both team members and guests.
  • Follow all rate and oversell policies and contribute to revenue growth through strategic decision-making.
  • Contribute ideas and improvements to enhance both guest and team member experiences.
  • Perform other job-related duties as assigned.

Requirements
  • Customer Service Experience Preferred, Hospitality Service Experience a plus.
  • Computer and Telephone based proficiency and ability to learn new systems
  • Proficient in Microsoft Outlook and Microsoft Office.
  • Strong verbal and written communication, multitasking, and problem-solving skills.
  • Ability to remain calm and courteous during high call volume.
  • Must adhere to company, property, and departmental safety procedures.
  • Must be able to communicate clearly via phone and email.

Physical Requirements:
  • Ability to sit or stand for extended periods while working at a computer and answering phones.
  • Lift up to 15 pounds occasionally (e.g., office supplies or printed materials).

Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.
Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.
Salary Description
$16 - 18 / hour

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