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At Home Hotel Reservation Jobs (NOW HIRING)

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Must be at least 18 years of age. Equal Opportunity Employer This employer is required to notify ...

San Manuel Casino

Hotel Reservation Agent

Highland, CA · On-site

$16 - $19.75/hr

Accommodate arriving and in-house guest requests, ensuring a high level of guest satisfaction at ... Assists with Hotel Concierge services, guest itineraries and coordination of intradepartmental ...

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At Home Hotel Reservation information

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$109K

How much do at home hotel reservation jobs pay per year?

As of Aug 9, 2026, the average yearly pay for at home hotel reservation in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by at home hotel reservation agents, and how can they be managed?

At Home Hotel Reservation agents often encounter challenges such as managing multiple reservation systems, handling high call volumes, and resolving guest issues remotely. Staying organized and developing strong multitasking skills are essential for success. Effective communication with both guests and hotel staff, along with a quiet, distraction-free workspace, can help agents provide excellent service and resolve issues efficiently. Regular training and staying updated on hotel policies also contribute to overcoming daily challenges.

What is the difference between At Home Hotel Reservation vs Customer Service Representative?

AspectAt Home Hotel ReservationCustomer Service Representative
CredentialsBasic computer skills, reservation system trainingCommunication skills, problem-solving, sometimes certifications
Work EnvironmentRemote, home-based, hotel booking platformsOffice or remote, various industries
Industry UsageTravel, hospitalityRetail, telecom, finance, and more

At Home Hotel Reservation specialists focus on booking and managing hotel reservations remotely within the hospitality industry. Customer Service Representatives handle a broader range of client inquiries across multiple sectors. While both roles require strong communication skills and some technical training, At Home Hotel Reservation positions are specifically tailored to travel and hospitality, making them more specialized in hotel bookings and reservations.

What is an at home hotel reservation agent?

An At Home Hotel Reservation agent is a customer service professional who works remotely, typically from their own home, to help customers book hotel rooms and answer questions about hotel services. Their main duties include assisting with reservations, providing information about room availability, rates, amenities, and handling special requests or changes to bookings. These agents often work for hotels, hotel chains, or third-party travel companies, and rely on phone, email, or online chat to communicate with customers. This role requires excellent communication skills, attention to detail, and the ability to use reservation software or systems.

What are the key skills and qualifications needed to thrive as an at home hotel reservation agent?

To thrive as an At Home Hotel Reservation Agent, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, CRM systems, and phone systems is essential, and some employers may prefer experience with specific booking platforms. Excellent customer service, problem-solving abilities, and patience are standout soft skills in this role. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries or issues, which are vital for customer satisfaction and business success.
More about At Home Hotel Reservation jobs
What cities are hiring for At Home Hotel Reservation jobs? Cities with the most At Home Hotel Reservation job openings:
What are the most commonly searched types of Hotel Reservation jobs? The most popular types of Hotel Reservation jobs are:
What states have the most At Home Hotel Reservation jobs? States with the most job openings for At Home Hotel Reservation jobs include:
At Home Hotel Reservation jobs near you
Infographic showing various At Home Hotel Reservation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Hotel Reservation Agent

Red Hawk Casino

Placerville, CA • On-site

$17.50 - $21.75/hr

Full-time

Re-posted 2 days ago

Job description

JOB SUMMARY

Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs.

DUTIES AND RESPONSIBILITIES

  • Assist guests in making room reservations. Cancellations and modifications are also handled by this position.
  • Must be comfortable with phone work and data entry.
  • Listen and respond to guest inquiries using a positive, clear speaking voice.
  • Answer questions and offer assistance to provide guest satisfaction.
  • Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
  • Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
  • Book, cancel, or otherwise modify room reservations as per the requests of our customers.
  • Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
  • Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

  • Previous casino/hotel industry experience preferred.
  • High school diploma or general education degree (GED) preferred.
  • Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level
  • Must be able to work in areas containing second-hand smoke
  • Ability to perform duties with a sense of urgency
  • Must be able to walk, stand, and work on hand and knees for long periods of time
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 10 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
  • Must be at least 18 years of age.

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