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Posted 4 days ago
Job description
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
- Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Monitors, evaluates and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages inventory
- Reviews daily employee time sheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
QUALIFICATIONS
- Previous UPS Store working experience desired
- Previous store management experience required, including personnel and financial management experience
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong management/leadership skills
- Willing to accept full accountability for Center operations
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Store Manager?
A: To succeed as a Store Manager, key technical skills include expertise in inventory management, point-of-sale systems, and financial analysis, as well as knowledge of retail operations and supply chain management. Soft skills such as strong communication and leadership abilities, conflict resolution, and adaptability are also crucial, enabling Store Managers to effectively motivate teams, manage customer relationships, and navigate changing market conditions. By combining these technical and soft skills, Store Managers can drive sales growth, improve customer satisfaction, and foster a positive work environment, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Store Manager?
A: A Store Manager's typical career progression involves starting as a Sales Associate or Assistant Manager, progressing to a Department Manager or Assistant Store Manager, and eventually becoming a Store Manager. Key opportunities for skill development and professional growth include learning inventory management, employee supervision, customer service, and sales strategies, as well as developing leadership, communication, and problem-solving skills. Long-term career prospects for a Store Manager may include promotions to District Manager, Regional Manager, or even corporate roles such as Operations Manager or Director of Retail.
