About Socket
Sourced by ZipRecruiter
Industry
Network security
Company size
1 - 10 Employees
Headquarters location
San Francisco, CA, US
$52 - $76/hr
Other
Medical, Retirement, PTO
Posted 2 days ago
New
Job description
It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.
As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
POSITION SUMMARY:Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager’s absence.
Taking Care of our Teams who Take Care of our Patients
- Competitive Wages & Incentives
- 401K with Match
- Vacation Pay/Personal Day
- Volunteer Time Off
- Sick Pay for Hourly Teammates
- Health & Wellbeing Benefits
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
- Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
- Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
- Act with urgency to complete tasks and respond to patients and customers
- Drive optical initiatives through team by planning and scheduling appropriately
- Identify opportunities to grow business
- Develop business plans and follow up on actions to drive profitable sales
- Assist with hiring, developing, training and managing teammate performance
- Assist with store scheduling
- Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
- Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
- Provide and continuously model excellent customer service in all customer interactions
- Partner with General Manager to provide appropriate direction and feedback to the team related to customer service
- Dispense eyewear according to professional standards
- Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
- Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings
- ABO/Shopko OCE Certification required
- High School Graduate or equivalent
- Optician experience desired
- Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
- Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
- Solid organizational and planning skills
- Able to continuously monitor progress in relation to goal attainment
- Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
- Able to set impactful goals and motivate team to deliver results
- Able to multi-task and remain flexible in an ever-changing environment
- Demonstrate commitment to provide great customer service
- Solid computer knowledge to include Microsoft Office Suite of programs
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to read and write at a high school graduate level
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Ability to lift 10 to 20 pounds
- Ability to see (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity, as well as hand/arm steadiness
- Ability to grip and hold items
- Good eye and hand coordination
- Demonstrate physical agility (bending, twisting, reaching and pulling)
- Able to operate a cash register, various optical equipment and tools
- Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
- Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
socket.dev
Frequently asked questions
Q: What skills or qualities help someone succeed as a General Manager In Training?
A: To succeed as a General Manager In Training, key technical skills include proficiency in financial management, such as budgeting and forecasting, as well as knowledge of operational systems and processes. Soft skills like strong communication, leadership, and problem-solving abilities are also crucial, enabling effective collaboration with teams and making informed decisions in high-pressure situations. By combining these technical and soft skills, a General Manager In Training can develop the expertise and confidence needed to excel in leadership roles and drive business growth.
Q: What is the career path for a General Manager In Training?
A: A General Manager In Training typically progresses through a career path that includes entry-level roles such as Assistant Manager or Shift Manager, mid-level positions like Store Manager or Department Manager, and senior roles like Regional Manager or District Manager. Throughout this journey, they develop key skills in leadership, operations, and customer service, as well as opportunities to hone their business acumen, strategic planning, and team management abilities. Long-term, a General Manager In Training may pursue executive-level positions, such as Vice President of Operations or Chief Operating Officer, or transition into related fields like franchise ownership or entrepreneurship.
