Delivery Manager

The Delivery Manager oversees all of Schwartz Brothers Bakery direct store deliveries (DSD) activities and ensures products are delivered nightly to customers in a safe and timely manner.

The following position responsibilities are essential functions of the position. Successful job applicants will be able to perform these essential functions with or without requested accommodation.

• Staff, schedule, train and develop drivers and supervisors for all our DSD and warehouse routes.
• Supervises truck drivers to include: motivation, coaching, performance management/counseling, discipline, team member reviews, and terminations
• Work with management, HR department and our insurance company to design, implement and maintain driver's SOP's and all required HR/Insurance tests and compliance procedures.
• Assure safe vehicles operating on the roads. Fostering a positive safety culture among the delivery department.
• Continually monitor to ensure that delivery fleet vehicles are maintained and repaired as needed.
• Promotes safe work actives by conducting safety audits of their fleet, monitoring their fleet's individual CSA scores, meeting with individual drivers, and attending company safety meetings.
• Assure driver manifests and Proof of Delivery documents are collected and maintained. Foster a culture of high standards of customer service.
• Collaborate with customer service, manufacturing, and order fulfillment team to ensure orders are delivered on time as scheduled.
• Main contact to customer service and sales to add or update ship-to routing and delivery information.
• Audit the routes sequencing and restriction monthly to assure efficient and effective delivery operations. Use Nextrac delivery software as tool to generate performance and rule compliance reports.
• Purchase all the required delivery tools/uniforms needed by drivers.
• Review and approve all delivery department expenses invoices: Fuel, truck wash, monthly leases, rental invoices, towing, maintenance and repair invoices, trays, for example. Ensure department is within budget.
• Work a flexible schedule and be available for emergency road calls. Assist drivers with emergency deliveries when needed.
• Be pro-active and solution oriented to avoid any service disruption during holidays, severe weather conditions or emergency truck breakdown. Work with customer service as needed.
• Troubleshoots when loads are in jeopardy of being late to ensure on-time delivery and pick up of customer freight.
• Plans, organizes and manages the work of truck divers to ensure the work is accomplished a manner consistent with organization requirements (in compliance with FMCSR, DOT, and Company standards).
• Directs investigations to verify and resolve driver, customer, or shipper complaints
• Works diligently to retain drivers and improve driver morale by building good working relationships with each driver.
• Performs additional responsibilities, although not detailed, as requested by a manager at any time.

Knowledge, Skills, and Aptitudes:

• Strong supervisory and leadership skills.
• Excellent time management and supervisory skills.
• Proficient with Microsoft Office SuiteMicrosoft Word, Excel, and Outlook.
• Ability to effectively read, speak, and communicate in English.
• Outstanding organizational ability with great attention to detail.

Education and Experience:

• High school diploma or general education degree preferred, but not required
• At least two (2) years of experience in a management/supervisory role.
• Must b at least 21 years of age.
• Valid Washington State Driver's License and clean driving record.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to lift up to 75 lbs.
• Required the ability to bend, twist, reach, stand and walk for extended periods of time to perform normal job functions.
• Prolonged periods sitting at a desk and working on a computer.
• Flexibility and/or reliability in work schedule are required to provide support when needed.

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