About Running Creek Casino
Sourced by ZipRecruiter
Industry
Amusement, gambling, and recreation
Company size
51 - 200 Employees
Headquarters location
Upper Lake, CA, US
Year founded
2012
Job description
SUMMARY:
The Pit Supervisor is responsible for the overall supervision of the Dealers during his/her assigned shift. The Pit Supervisor ensures the all guests receive service as outlined in the Hospitality Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Monitors staff performance, ensuring adherence to all Casino policies and procedures as well as internal controls.
2. Maintains constant awareness of table game activity and enforces policy and procedures for all Table Games.
3. Assists in the development of all departmental programs and special events.
4. Analyze customer play, cheating, scams, card counters, collusion and unusual or suspicious variations of play.
5. Ensures adequate staffing levels through scheduling.
6. Knowledgeable of local, federal and state gaming regulations as well as
Running Creek Casino internal controls, policies and procedures.
7. Assists the Gaming Shift Manager and Table Games Manager to resolve guest complaints in a prompt and courteous manner.
8. Ensures all guests are satisfied with their experience at the Running Creek
Casino.
9. Assists the Table Games Manager with retaining, promoting, performance evaluations, training, and disciplining employees with the concurrence of the Gaming Operations Manager, Operations Director, General Manager and Human Resources Director.
10. Must adhere to the safety rules and regulations of the Running Creek Casino and of the Table Games Department.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
· At least 21 years of age
· High School Diploma or GED
· 2 years Table Games experience, with at least 1 year as a Pit Boss or Pit Supervisor
OR
AND
· Excellent knowledge of Title 31 compliance
· Excellent knowledge of all Table Games
Preferred:
· Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations
Skills
Required:
· Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
· Strong organizational skills
· Excellent written communication skills
· Excellent verbal and interpersonal communication skills
· Accurate and detail-oriented
· Excellent problem solving skills
· Strong Basic Math skills (addition, subtraction, multiplication and division, ability to demonstrate proficiency)
· Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
Abilities
Required:
· Ability to maintain high confidentiality
· Ability to independently manage multiple tasks in a professional manner
· Ability to work independently with minimal supervision
· Ability to maintain a professional demeanor
· Ability to assume position of dealer when needed
runningcreekcasino.com
Most Popular Jobs Similar to Table Games Manager
table games supervisor
table games dual rate supervisor
table games floor supervisor
gaming manager
game manager
table games dealer
casino manager
casino director
dealer sales manager
casino cage manager
Other Helpful Pages Related To Table Games Supervisor
Natural Gas Supervisor Salaries
Natural Gas Supervisor Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Table Games Manager?
A: To succeed as a Table Games Manager, key technical skills include proficiency in table games rules, procedures, and operations, as well as knowledge of casino management systems and data analysis tools. Soft skills such as excellent communication, interpersonal, and conflict resolution skills are also crucial, as they enable effective management of staff, patrons, and high-pressure situations. By combining these technical and soft skills, a Table Games Manager can effectively oversee table games operations, drive revenue growth, and foster a positive work environment, ultimately supporting career advancement and success in the role.
Q: What is the career path for a Table Games Manager?
A: A Table Games Manager typically starts as a Table Games Dealer or Floor Person, progressing to a Shift Manager or Assistant Table Games Manager role, where they oversee daily operations and develop leadership skills. As they gain experience, they can move into a Table Games Manager position, responsible for managing a team, controlling table limits, and ensuring regulatory compliance. Ultimately, senior roles such as Senior Table Games Manager or Director of Table Games may be available, offering opportunities for strategic planning, budgeting, and departmental leadership.
