Restaurant Associate/Cashier/Greeter

Hotel:
Raleigh Durham Embassy Suites

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Executive Chef, Banquet Manager or All Purpose Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Restaurant Associate is to provide guests with an excellent restaurant experience in accordance to the established policies and procedures.

Work Performed:

The Restaurant Associate will be tasked with the following duties, responsibilities, and assignments:

• Schedule dining reservations and arrange parties or special services;
• Ensure prompt and courteous service to guests;
• Answer telephone calls and process phone orders;
• Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items;
• Take food and beverage orders, relay orders to kitchen, and serve food to guests;
• Coordinate amenity delivery request in connection with the kitchen department;
• Monitors tables in assigned section ensuring all guests are served;
• Address guest complaints;
• Collect and process guest payments;
• Totals receipts at end of shift to verify sales and clear cash register;
• Ensures tips are reported properly for tax processing;
• Clear dirty table settings and prepare table for resetting;
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
• Inspect dining room serving stations for neatness and cleanliness;
• Assist service staff as necessary to service guests in a timely manner;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Preferred Prior Experience:

Six months of previous customer service, restaurant and/or cashier experience

Preferred Education:

High school diploma or equivalent

Required Licenses/ Certification:

Food Safety Training certified or become certified within first 60 days of employment.

Alcohol Awareness certified or become certified within first 60 days of employment

Preferred Technology:

Previous experience with Micros operating system

Physical:

Able to lift a minimum of 50lbs

Able to bend and squat repeatedly

Able to walk and stand for duration of scheduled shift

Other:

Flexible to work day, early morning, evening, night, weekend and holiday shifts

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos