Other
Medical, Retirement, PTO
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Job description
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
- Responsible for fostering a fun environment
- Responsible for being a gracious host to all guests and co-workers
- Responsible for promoting a positive influence in the community and participating in company-sponsored events
- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.
- Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring
- Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees
- Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras
- Conduct covert floor surveillance as assigned by supervision
- Coordinates with the Surveillance supervisor to record the questionable activity for review and possible use as evidence in court
- Prepares daily logs of all pertinent activity
- Works closely with the Guest Safety Department in crime prevention activities
- Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas
- Adheres to all Departmental and Human Resources Policy and Procedures
- Other duties as assigned
- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
- Must have an outgoing, energetic and enthusiastic attitude
- Must enjoy hosting others
- Must be comfortable initiating conversations and creating a fun environment with our guests
- Must be a minimum of 21 years of age
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Working knowledge of surveillance equipment and digital recording systems is a plus. Prior casino surveillance or table games dealer experience or retail loss prevention is preferred.
- Experience with use of computers and windows-based programs preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good handwriting.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Able to work in a semi darkened, temperature-controlled environment of approximately 70 degrees required.
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces
Frequently asked questions
Q: What skills or qualities help someone succeed as a Surveillance Agent?
A: To succeed as a Surveillance Agent, key technical skills include proficiency in surveillance equipment operation, such as cameras and audio recorders, as well as expertise in data analysis and reporting software. Soft skills like strong observational and note-taking abilities, attention to detail, and the capacity to remain discreet and composed under pressure are also crucial. These strengths enable Surveillance Agents to effectively gather and document evidence, maintain confidentiality, and make informed decisions, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Surveillance Agent?
A: A Surveillance Agent's typical career progression involves starting as a Field Agent or Surveillance Specialist, conducting surveillance operations and gathering intelligence, before advancing to roles such as Team Lead or Operations Manager, overseeing teams and coordinating surveillance efforts. Mid-level roles like Intelligence Analyst or Investigative Specialist allow for skill development in data analysis and investigative techniques, while senior positions like Senior Operations Manager or Director of Surveillance enable leadership and strategic planning. Long-term, Surveillance Agents may pursue careers in law enforcement, private investigation, or security consulting, leveraging their expertise in surveillance and intelligence gathering.