Technical Call Center/Help Desk Analysts *Night Shift; Remote*

• 7 night/overnight shifts available
• Schedules will be 4x10 shifts (Sunday-Wednesday OR Wednesday-Saturday), following 3 weeks of training
• Positions will be contract-to-hire
• Contract Rate:  $18-21/hr, DOE
• Salary Conversion will start at $45K+, DOE
• Following training, positions will be REMOTE!; however, onsite work will be required 1 day/month (Wednesday)
• MUST be based in Atlanta, GA 30339

SUMMARY:

Immediate need for a several Help Desk Support Analysts to work the overnight shifts.  Responsibilities include:

• Answer inbound calls, chat & emails from customers needing assistance
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Handle customer escalations
• Provide prompt and accurate feedback to customers
• Work customer support requests and follow the SLAs  
• Act as a key escalation channel for our Customer Experience Technical Support team
• Take part in shaping new features and products and represent the voice of the customer
• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support
• Update knowledge base and documentation with technical and issue resolution 

QUALIFICATIONS:

• 1 year of help desk/technical call center experience
• Requires good troubleshooting & problem solving skills
• Must have strong communication & customer service skills with excellent phone presence
• Must be dependable, accountable, quick learner with a good technical aptitude

Other items desired:

• Familiarity with multiple technologies, including Networking, Data Center, Security and Cloud
• Familiarity with cyber security products, specifically NAC, RADIUS and 802.1x
• Familiarity with network configuration and architecture - Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN
• Familiarity in customer facing role with excellent communication (written and verbal) and interpersonal skills

About PRG

With 20+ years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’s seat of your career, and our team of recruiters will partner with you and support you every step of the way.

PRG’s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’s Best of Staffing award for 8 straight years, as well as the Business Journal’s Best Places to Work in Dallas, San Antonio and Austin.