RN- Patient Advocate/Quality Coordinator - Relocation Required to Odessa, TX
Odessa Texas Hospital CompanyWest Chester, PA
$16.50 - $21.75/hr
Full-time
Medical, Retirement, PTO
Posted 21 days ago
Job description
Please note relocation is required for this role to:
Odessa, TXRN - The Patient Advocate, Patient Experience & Quality Coordinator is responsible for managing the patient grievance process, supporting patient satisfaction initiatives (including HCAHPS), and providing quality program support. This role ensures concerns are addressed timely, patient experience data is analyzed and trended, and findings are integrated into performance improvement activities.
Qualifications
• Current Registered Nurse (RN) license – State of Texas
• Minimum 2-3 years of clinical experience
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Supportive work environment with a collaborative team.
- Comprehensive healthcare coverage.
- Retirement savings plan.
- Paid time off and flexible scheduling options.
- Student loan repayment program.
Odessa Regional Medical Center was founded in 1975 as Odessa Women’s and Children’s Hospital. Through the years, the hospital grew and evolved into a full-service healthcare facility and the name was changed to Odessa Regional Medical Center to reflect its larger campus and more comprehensive services. The hospital has 225 beds and has approximately 250 physicians on staff and has over 700 employees.
Today, ORMC offers a wide spectrum of healthcare services, including advanced diagnostic imaging technology, emergency care, innovative surgical procedures, maternity care, comprehensive cardiac services and general.
#ZR
#EXP
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Care Coordinator?
A: To succeed as a Patient Care Coordinator, key technical skills include proficiency in electronic health records (EHRs), medical terminology, and scheduling software. Soft skills such as effective communication, empathy, and organizational abilities are also crucial, as they enable Patient Care Coordinators to manage complex patient needs, coordinate care plans, and build strong relationships with patients and healthcare teams. By combining these technical and interpersonal strengths, Patient Care Coordinators can provide high-quality patient care, improve patient satisfaction, and support the overall success of healthcare organizations.
Q: What is the career path for a Patient Care Coordinator?
A: A Patient Care Coordinator's typical career progression involves starting as an entry-level Patient Care Coordinator, where they assist with scheduling appointments, coordinating patient care, and communicating with healthcare teams. As they gain experience, they can move into mid-level roles such as Clinical Coordinator or Care Manager, where they oversee patient care plans, coordinate with healthcare providers, and analyze patient outcomes. Senior roles like Operations Manager or Director of Patient Services may be achieved through continued skill development, where they lead teams, develop policies, and drive quality improvement initiatives in healthcare settings.
