$16/hr
Full-time
Posted 6 days ago
Job description
Our client, a luxury hotel located at the Hyde Park area of Chicago, IL, is seeking a Server Assistant to support our front-of-house team in delivering an exceptional dining experience to our guests. The goal is to enhance guest satisfaction by ensuring tables are properly set, cleared, and reset in a timely manner, and by assisting servers throughout each shift. As a Server Assistant, you will perform a combination of bussing, running, and resetting duties to keep service flowing smoothly during all meal periods.
Server Assistant Duties & Responsibilities
Clear, clean, and reset tables promptly between guests to maintain efficient table turnover.
Run food and beverages from the kitchen and bar to the correct tables in a timely manner.
Refill water glasses, replenish bread and condiments, and pre-bus tables during the meal.
Assist servers with side work, including stocking service stations, polishing silverware and glassware, and folding napkins.
Carry trays of dirty dishware to the dish pit and assist with sorting and stacking.
Maintain cleanliness of the dining room, service stations, and back-of-house corridors throughout the shift.
Restock linens, paper goods, and beverage supplies as needed.
Respond to guest requests politely and direct more complex needs to the appropriate server or manager.
Communicate clearly with servers, hosts, and kitchen staff to support a smooth flow of service.
Follow all health, safety, and sanitation guidelines, including proper handling of food, beverages, and cleaning chemicals.
Report breakage, spills, and maintenance issues to supervisors promptly.
Server Assistant Qualifications and Experience
Previous experience as a Server Assistant, Busser, Food Runner, or in a relevant restaurant or hotel food and beverage role preferred.
Ability to work on your feet for extended periods and lift trays of up to 30 lbs.
Customer service orientation and a friendly, professional demeanor.
Strong sense of urgency, attention to detail, and ability to multitask in a fast-paced environment.
Team-oriented with reliable communication skills.
Fluent in English or Spanish.
Flexibility to work evenings, weekends, and holidays.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Server Assistant?
A: To succeed as a Server Assistant, key technical skills include proficiency in point-of-sale systems, knowledge of menu items and ingredients, and ability to efficiently manage tables and orders. Soft skills such as excellent communication, teamwork, and time management skills are also crucial, as they enable Server Assistants to effectively support servers, handle customer inquiries, and maintain a clean and organized workspace. By possessing these technical and soft skills, Server Assistants can provide exceptional customer service, streamline operations, and contribute to a positive dining experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Server Assistant?
A: A Server Assistant typically starts as an entry-level role, progressing to roles such as Server, Host/Hostess, or Floor Manager, with responsibilities increasing in scope and complexity. Mid-level roles may include Assistant Manager or Shift Leader, where they develop leadership and problem-solving skills, while senior roles like Restaurant Manager or Assistant General Manager involve strategic planning and team management. With experience and skill development, Server Assistants can also transition into related roles like Event Coordinator, Catering Manager, or even open their own restaurants or food establishments.
