Platform Engineer

About us

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Platform Engineer, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Platform Engineer for our US Critical National Infrastructure team. This position can be located in Albany, NY or Syracuse, NY. If you yearn to be innovative, contribute new ideas, and play a critical part in our Network and Critical Infrastructure Solutions organization, we want to hear from you!

What you'll do

As Platform Engineer within our US CNI Infrastructure team, your primary responsibility is to provide technical support for hardware and applications. You'll be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software, and related infrastructure. You'll ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and security requirements. This position requires 20% travel on a monthly basis by vehicle with valid license. Key responsibilities include the following: 

• Perform periodic performance reporting of hardware to support capacity planning.
• Maintain and report on security patching on all Firewalls, Routers, Switches, applications for backups, syslog, monitoring, and appliances in the Network, within required time frames.
• Responsible for backup and recovery of all devices using Net Vault, participation in Disaster Recovery exercises.
• Provide technical support for both hardware and software issues users encounter.
• Work with vendors as needed to support compliance activities, resolve issues with appliances and server hardware and software.
• Support of remote sites including data centers with ability to provide smart hands support for infrastructure and network equipment.
• Support Ruggedcom, Garret COMM endpoints.
• Configure, monitor, and troubleshoot routing and switching infrastructure within a multisite environment.
• Manage and maintain enterprisegrade network firewalls, including rule creation, policy reviews, and security hardening.
• Administer and optimize application delivery and trafficbalancing platforms to ensure high availability and performance.
• Perform network vulnerability assessments and portscanning activities to identify and remediate security risks.
• Oversee centralized log collection, monitoring, and alerting systems to support operational visibility and incident response.
• Manage secure network backup processes, including automated configurations, validation, and restoration procedures.
• Follow NERC CIP Standards and meets time sensitive deadlines.
• Participate in 24x7 on call rotation, providing application and hardware support.

About you

• Bachelor's degree in Network Engineering, Computer Science, Information Technology, or a related discipline, or an equivalent combination of formal education, industry training, and extensive handson experience within enterprise or regulated environments.
• Strong experience in network engineering roles supporting missioncritical, highavailability infrastructure, preferably within utilities, energy, or other regulated industries.
• Demonstrated expertise in the design, configuration, operation, and support of enterprisegrade firewalls, routers, and switches, with an emphasis on secure, resilient, and faulttolerant networks.
• Proven experience creating and maintaining authoritative network documentation, including detailed topology diagrams, logical and physical network designs, and configuration standards to support audits, compliance, and operational continuity.
• Strong ability to collaborate with technology vendors, system integrators, cybersecurity teams, and internal technical leads to define solutions that meet operational, security, and regulatory requirements.
• Experience operating in changecontrolled, compliancedriven environments, adhering to formal processes for design reviews, risk assessments, documentation, and implementation approvals.
• Ability to perform effectively in fastpaced operational environments supporting 24/7 systems, balancing incident response, project delivery, and compliance obligations while maintaining a high standard of accuracy and reliability.
• Advanced analytical, troubleshooting, and rootcause analysis skills, with the ability to resolve complex network issues while minimizing risk to critical services.
• Excellent written and verbal communication skills, including the ability to produce clear technical documentation and communicate effectively with engineering peers, operations staff, management, and audit/compliance stakeholders.

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning.  Review our digital benefit guide at ngbenefitslivebrighter.com  for full details and descriptions. 

Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed.  Working from the office is encouraged when working on tasks that require a high degree of collaboration.  We work with our employees to foster a flexible work schedule.