Platform Consultant Jobs (NOW HIRING)

Yext is looking for a detail-oriented, proactive, and technically adept Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions. As a customer-facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates have experience configuring or implementing B2B technology, can build positive relationships, and quickly learn the parts of our business.

What You'll Do

Platform Consultants are Yext technical experts. We expect our Platform Consultants to:

1. Lead large projects and client accounts as one of our client-facing roles on the Expert Services team (technical project management).  
2. Advise customers on the application of our technology to achieve brand visibility results (consulting and solution architecture skills)  
3. Work within our product and cross-functionally with Engineers, Designers, and other Services team members to implement recommended solutions, whether that be for formal implementations or ad-hoc on-going servicing requests/enhancements on the account (tactical client delivery) 

Responsibilities:

• Technical Project Management (Manage a Book of Business):
  • Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
  • Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
  • Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed.
  • Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

• Tactical Client Delivery, Consulting, and solution architecture
• Understand complex technical issues in order to build scalable solutions for our clients
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Configure the Yext environment (Knowledge Graph, Pages, Listings, Search etc.) to meet customer requirements and business goals. This includes building Connectors (data integrations) and analyzing/importing customer data, and providing quality assurance over the information and content loaded into the Yext Platform
• Serve as a technical subject matter expert on Yext solutions  to customers as well as internal teams. This includes providing Brand Visibility guidance (SEO, AIO, GEO) , data modeling/integration best practices, and solution optimization guidance throughout engagements to drive customer return on investment
• Cross-functional communication & team work
• Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects and drive assignments forward to completion
• Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success
• Collaborate with Developers, Designers, Delivery Managers, and other Platform Consultants when applicable to build out customer solutions 
• Contribute to internal resources and process improvements, such as identifying  potential areas to improve all aspects of the platform and products, 
• Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management

What You Have

• BA/BS degree in any subject area, or similar college level education 
• 3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles - preferably SaaS 
• Strong data modeling and technical background (such as website development, data integrations, CRM design and management experience), with demonstrated ability of building scalable technical solutions  
• Excellent communication & collaboration skills
• Excellent English, both written and verbal
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
• Ability to thrive in a cross-functional team environment
• Ability to learn new concepts quickly and apply them to your work
• Strong attention to detail, organized, process-driven
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Takes pride in providing a high level of service and delivering consistent performance
• Fluency and interest in Artificial Intelligence (AI) usage, optimization, and tool creation.
• Must be available for occasional travel (less than 5%)

Bonus Points

Understanding of any of the following is a plus:

• Relational Databases
• Search Engine Optimization (SEO)
• Generative Engine Optimization (GEO)
• Artificial Intelligence Optimization (AIO)
• Local Digital Marketing
• Agile Software Development
• User Experience Best Practices