HYBRID: Consumer Complaints Resolution Specialist

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success.

Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career, a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

The Bank Compliance Department is charged with oversight and coordination of the Compliance program for the U.S. Banks (Morgan Stanley Bank, N.A. and Morgan Stanley Private Bank, National Association).

The candidate will join the department as a member of the U.S. Banks Consumer Protection team and will primarily investigate and draft responses to oral and written customer complaints, draft regulatory filings related to consumer banking and lending complaints, and draft responses to regulatory inquiries stemming from customer complaints. This role will require in office attendance 3 days/week Primary Responsibilities: Independently investigate and draft responses to oral and written customer complaints Draft necessary regulatory filings related to U.S.

Banks consumer complaints Draft responses to regulatory inquiries stemming from customer complaints Ensure timely and accurate response to all regulatory and non-regulatory complaints related to the business. Assist in addressing customer complaints received from regulatory agencies and consumers. Current on regulatory environment and developments in consumer banking and lending requirements.

Perform other related duties as assigned and assisted in ad-hoc projects and initiatives as needed. Must have 7- 10 years of consumer compliance banking experience Bachelor's degree required Must have excellent written and verbal communication skills, attention to detail, strong time management skills Must be able to interact in a mature and professional manner with a variety of individuals Must have general knowledge of consumer banking regulations and the ability to research consumer complaint allegations Must exhibit excellent judgment, initiative, and adherence to deadlines Must have willingness to receive and apply feedback on work product from supervisor(s) Expected base pay rates for the role will be between $103,000 and $175,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence.

Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).