About L&M Corrugated Container
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Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
51 - 200 Employees
Headquarters location
Pleasant Prairie, WI, US
Year founded
1979
Estimating & Quoting Support (Customer Service)
L&M Corrugated ContainerPleasant Prairie, WI • On-site
$16.25 - $20.75/hr
Full-time
Posted 17 days ago
Job description
Who we are
L&M Corrugated Container Corp. is a rapidly growing, 40+ year strong company that designs, manufactures, and distributes corrugated packaging. Our purpose is to be, “A passionate family, making a positive impact on the world”.
Our Core Values is something all of our employees live by each day & we can see it in the great work we produce. L&M is always working towards the same goal… What you want. When you want it. Packaging made simple.
What we are Looking for
The Cost Estimator is a hands-on quoting and cost estimating position, responsible for on-time completion of customer quote activity. The position will work closely with customers, production and sales to develop price quotes.
Primary Responsibilities
- Manage Print Card/Print Quotes
- Send pricing
- Set up new customers
- Organize and internally manage ink swatches
- Assist in price in/decreases.
- Consult with necessary personnel in order to formulate estimates and resolve issues.
- Develop and maintain constructive and cooperative working relationships with customers, suppliers and colleagues.
- Data entry and file updates on customer info, specs, etc.
- Assisting Customer Service team with order entry when needed.
- All other duties as assigned
Education, Experience, and Attributes
- Customer Service experience required
- Demonstrated computer skills in Excel, MS Windows, Internet and Outlook;
- Strong attention to detail.
- Ability to meet deadlines.
- Must possess excellent written and verbal communication skills.
- Ability to manage multiple priorities simultaneously.
EEO Statement
L&M Corrugated Container Corporation is an equal opportunity employer.
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lmcontainer.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Support Representative?
A: To succeed as a Customer Service Support Representative, key technical skills include proficiency in customer relationship management (CRM) software, issue tracking systems, and communication platforms, as well as knowledge of the company's products or services. Essential soft skills include strong active listening and problem-solving abilities, empathy, and excellent verbal and written communication skills, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can deliver exceptional support, build customer loyalty, and drive business growth, ultimately supporting their career advancement and professional development.
Q: What is the career path for a Customer Service Support Representative?
A: A Customer Service Support Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Specialist or Team Lead, where they develop skills in conflict resolution, communication, and problem-solving. As they gain experience, they can move into senior roles like Customer Experience Manager or Operations Manager, where they oversee teams and implement process improvements. With continued growth, they may pursue long-term career prospects in leadership, training, or specialized fields like technical support or account management, or transition into related roles like sales or business development.
