Coffee Shop Lead

Company Name: Fry's Food Stores
Position Type: Employee
FLSA Status: Non-Exempt
 

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Coffee kiosk. Support the Deli Manager in the day-to-day functions of the kiosk operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

· Promote trust and respect among associates

• Communicate company, department, and job specific information to associates
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Assist in establishing performance goals for department and empower associates to meet or exceed targets
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Assist in Training and developing associates on performance of their job and participate in the performance appraisal process
• Adhere to all local, state and federal laws, and company guidelines
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Offer product samples to help customers discover new items or products they inquire about
• Offers customers demonstrations and samples using brewing equipment
• Provides quality beverages consistently for all customers
• Create and prepare drinks for customers ensuring they meet Company standards
• Display a positive attitude
• Assist in developing and implementing a department business plan to achieve desired results
• Assist in creating and executing sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the kiosk
• Assist in implementing the period promotional plan for the department
• Stay current with present, future, seasonal and special ads
• Monitor and control expenses for the department
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Assist in planning, organizing and supervising the inventory process
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• High school education or equivalent
• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit once employed

• Management experience preferred
• Second language (speaking, reading and/or writing)

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: West

States: Arizona
Keywords:

Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona.  The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio.
 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  AZ || Glendale || 20220 N 59Th Ave || 85308 || Fry's Food Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None