Full-time
Medical, Retirement, PTO
Posted 15 days ago
Job description
Position Overview
The Enterprise Applications Specialist is responsible for supporting Hoffman Building Technology’s ERP needs and ensuring that solutions align with organizational goals. Acting as a bridge between business and technology, the Application Specialist enhances processes, analyzes data, provides product support, tests and successfully implements solutions. They collaborate closely with stakeholders, project teams, and developers to optimize business operations and drive efficiency, ensuring that all business objectives are met effectively.
As an employee-owned company, we value ownership, accountability, and the impact each role has on our shared success.
This role will support two upcoming system implementations in 2026 and will be instrumental in ensuring application readiness, stability, and user adoption.
Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.
Key Responsibilities
- Assist in the installation, implementation, and maintenance of front office enterprise applications.
- Provide technical support to end-users and ensure timely resolution of application-related problems.
- Monitor and analyze the performance of ERP and related systems.
- Troubleshoot and resolve ERP-related, software, user access, or other problems.
- Maintain documentation of configurations and processes.
- Work closely with IT, operations, and other stakeholders to understand business requirements and translate them into solutions.
- Conduct training sessions for end-users to enhance their understanding and effective use of front office applications.
- Assist in the testing and validation of new processes, reports or systems.
- Support appropriate business initiatives.
- Act as a liaison between technical teams and business stakeholders.
- Other related duties as assigned.
Qualifications
Required
- Bachelor’s degree in business, IT, Finance, or a related field or a combination of education and experience.
- 2-3 years of experience in business analysis, data analysis, or a related role.
- Experience in construction industry required.
- Strong analytical and critical thinking skills.
- Excellent verbal and written communication skills.
- Ability to perform work accurately and thoroughly with limited supervision.
- Effective communication and problem-solving skills with process improvement experience.
- Ability to work cross-functionally with multiple teams.
- Must be detailed and results oriented and able to stay on task.
- Must be able to travel and occasionally stay overnight.
Preferred
- Experience with systems such as Viewpoint or similar
- Experience with reporting tools or SQL-based reporting
- Experience / background in the construction industry
What Success Looks Like in This Role
Leading up to and through the 2026 implementations
- Develops deep expertise in the systems being implemented and their integration points
- Partners with the Project Manager and Business Analyst to support configuration, testing, and data readiness
- Assists with system setup, user roles, security, and environment preparation
- Supports User Acceptance Testing and identifies application-level issues early
- Helps prepare documentation, training materials, and support plans in preparation for go-live
Immediately following go-lives
- Serves as a primary support resource during stabilization periods
- Resolves post-go-live issues quickly and effectively
- Ensures users feel supported and confident in the new systems
- Confirms configurations, permissions, and data integrity are correct
Ongoing
- Applications operate reliably with minimal disruption
- Support requests decrease over time as systems stabilize and users become proficient
- System configurations, documentation, and training materials remain current
- The role proactively identifies system improvements and optimization opportunities
Work Environment & Physical Demands
- Office-based with potential for hybrid work arrangements
- Standing: Frequently
- Walking: Frequently
- Sitting: Frequently
- Handling/Fingering: Frequently
- Bending: Frequently
- Pushing/Pulling 12 lbs or less: Frequently
- Lifting/Carrying 10 lbs or less: Frequently
- Lifting/Carrying 11-20 lbs: Occasionally
- Reaching Outward: Occasionally
- Reaching Above Shoulder: Occasionally
- Squatting/Kneeling: Occasionally
Compensation
- Commensurate with experience.
- Includes benefit package (medical, 401k, PTO, etc.)
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Building Technologies.
EOE / Vets / Disabled
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Applications Specialist?
A: To succeed as an Applications Specialist, key technical skills include proficiency in software applications, data analysis, and technical documentation, as well as knowledge of industry-specific domains such as finance, healthcare, or manufacturing. Soft skills like excellent communication, problem-solving, and customer service skills are also crucial, enabling specialists to effectively train users, troubleshoot issues, and provide tailored support. By combining these technical and soft skills, Applications Specialists can deliver high-quality support, drive user adoption, and contribute to business growth, ultimately advancing their careers and becoming subject matter experts in their respective fields.
Q: What is the career path for a Applications Specialist?
A: A typical career path for an Applications Specialist involves progressing from an entry-level role, such as an Applications Support Specialist, to a mid-level position like an Applications Consultant or Technical Sales Specialist, where they develop expertise in product knowledge, customer relationships, and sales skills. As they gain experience, they can move into senior roles like an Applications Manager or Solutions Architect, overseeing the implementation and integration of applications across multiple projects and teams. Throughout their career, Applications Specialists can develop skills in areas like technical product knowledge, project management, and business acumen, which can lead to opportunities in leadership, product management, or industry-specific roles like a Business Analyst or IT Project Manager.
