About HO-CHUNK NATION
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Black River Falls, WI, US
$22.82/hr
Full-time
Posted 25 days ago
Ho-Chunk Nation rating
6.4
Based on 6 frontline employees who took The Breakroom Quiz
559th of 637 rated public administrative organizations
Job description
Location: HCG BLACK RIVER FALLS
Department: HCG-BRF Slots
Summary:
POSITION OVERVIEW
This Slot Service Supervisor is responsible for providing the leadership, integrity, and supervision of the operations on their shift. The Slot Service Supervisor is responsible for developing an environment that creates excitement for guests and employees alike, while also promoting and retaining a highly skilled work force, which will ultimately enhance every interaction with our guests and employees; customer service is our top priority for both internal and external guests.
MINIMUM QUALIFICATIONS
EDUCATION:
1. High School Diploma or GED certificate is required.
ESSENTIAL:
1. All casino employees will be subject to the Criminal and Background restrictions of the
Ho-Chunk Nation.
2. Must be bondable and licensable according to tribal policy.
EXPERIENCE:
1. Must have one (1) year of experience in slot floor operations and/or repair.
2. Must have one (1) year of supervisory experience.
Department: HCG-BRF Slots
Summary:
POSITION OVERVIEW
This Slot Service Supervisor is responsible for providing the leadership, integrity, and supervision of the operations on their shift. The Slot Service Supervisor is responsible for developing an environment that creates excitement for guests and employees alike, while also promoting and retaining a highly skilled work force, which will ultimately enhance every interaction with our guests and employees; customer service is our top priority for both internal and external guests.
MINIMUM QUALIFICATIONS
EDUCATION:
1. High School Diploma or GED certificate is required.
ESSENTIAL:
1. All casino employees will be subject to the Criminal and Background restrictions of the
Ho-Chunk Nation.
2. Must be bondable and licensable according to tribal policy.
EXPERIENCE:
1. Must have one (1) year of experience in slot floor operations and/or repair.
2. Must have one (1) year of supervisory experience.
ho-chunknation.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Slot Supervisor?
A: To succeed as a Slot Supervisor, key technical skills include proficiency in slot machine operations, cash handling, and data analysis software, as well as knowledge of gaming regulations and industry standards. Essential soft skills include strong communication and interpersonal skills, the ability to work well under pressure, and effective conflict resolution and problem-solving abilities. By combining these technical and soft skills, a Slot Supervisor can effectively manage slot operations, maintain a positive customer experience, and contribute to the overall success of the gaming establishment, ultimately supporting career growth and advancement opportunities.
Q: What is the career path for a Slot Supervisor?
A: A Slot Supervisor's typical career progression involves starting as a Slot Attendant or Floor Person, progressing to a Slot Lead or Shift Manager, and eventually becoming a Senior Slot Manager or Slot Operations Manager. Key opportunities for skill development include learning about slot machine operations, customer service, and team management, as well as developing analytical and problem-solving skills to optimize slot machine performance and revenue. Long-term career prospects may include transitioning to other casino management roles, such as a Casino Manager or Director of Gaming Operations, or pursuing related careers in hospitality or gaming industry leadership.
