Restaurant Server

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island's first hotel and marking the brand's debut in New York City. Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels' in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that's bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views.

Overview

We are looking for talented Servers for Anything At All with evening and weekend availability.

Servers are responsible for all aspects of the guest experience at the table, including greetings, menu sales, table maintenance, overall guest satisfaction and happiness, fond farewells, and maintaining a general command of the food and beverage menu. You will work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible.

Servers will also work with floor management to ensure superior guest service throughout service.

Responsibilities

Service

• Maintains warmth and hospitality in all correspondence with guests
• Complete opening and closing side work checklist for shift daily
• Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, and answer all food preparation questions
• Take orders from guests, ensuring 100% accuracy when entering orders into POS
• Run food to guests and keep on top of table maintenance
• Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
• Communicate with the kitchen to manage the timing of courses, any guest feedback, etc.
• Deal with guest complaints by finding a way to say yes; involve the manager on duty as needed
• Process guest payments in a timely, accurate manner
• Process financials on a shift-by-shift basis, including submitting accurate cash sales
• Accurately report cash and credit card tips and contribute to the tip pool as applicable
• Maintain sanitation to DOH standards; Keep work area clean and organized
• Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations
• Update knowledge and skills by participating in staff training opportunities
• Be a team player-support and assist your fellow team members whenever possible
• Complete other duties as assigned by management
• Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)

Menu Knowledge

• Maintain an understanding of the food menu and have the ability to clearly describe our offerings
• Have a grasp of the beverage program and be able to summarize our philosophy and identify our different offerings
• Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff

Station Set Up

• Set up dining room according to step-by-step guide and specifics laid out in the service manual
• Work with the rest of the service team to ensure that the dining room is fully set up in time, offering help to teammates as necessary

Additional Skills and Responsibilities

• Shows a desire to learn and develop within our company
• Demonstrates good organizational skills with an eye for detail
• Exude excellence in hospitality
• Passion for exceptional hospitality in food and beverage
• Ability to adapt and thrive in a fast-paced, entrepreneurial environment
• Self-driven, results-oriented, and with a passion for excellence
• Has lots of fun at work but is not afraid of putting in long hours when required
• Highly effective communicator through email, phone, video, and in person
• Up to date and passionate about culinary trends in the United States and abroad

Relevant Knowledge, Skills & Ability

• Excellent food and beverage knowledge
• Strong Understanding of Microsoft Office Suite (Excel, Word, Outlook, Power Point)
• Strong Understanding of POS and inventory systems
• Integrity, Initiative & follow through
• Desire and ability to learn and grow through feedback
• Problem Solving, Multi-Tasking & Delegation
• Excellent verbal & written communication
• Attention to detail

Qualifications

• Requirements
  
  • 2-years minimum experience in a restaurant or similar customer-facing capacity
  • Bachelor's degree or certification in a Hospitality related field or equivalent experience
  • TIPS certification preferred
  • Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding
  • Ability to walk/stand for extended periods of time
  • Ability to work nights, weekends, and holidays
  
  Performs other duties as requested by Management

Physical Demands and Work Environment

The work that restaurant cooks do is both physically and mentally demanding. They are on their feet much of the time. Cooks typically work about forty hours a week. However, because the restaurant serves the public and is open seven days a week, cooks may work longer, irregular hours.

The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25 pounds or more. Specific sensory abilities required by this job include sight, taste, smell, and hearing.

While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and the risk of electrical shock. The noise level in the work environment is moderate to loud.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

The Graduate is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Hourly Pay ($10 per hour)