Studio Host

Facegym NY LLC

New York, NY

$20 Hourly
Full-Time

Job Description

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Fun

Audacious

Magic

Inclusivity

Love what you do

You are Important!

Who We’re Looking For:

Outgoing, responsible, positive individuals who are genuinely passionate about driving exceptional customer experience
Eager and sales-oriented professionals with enthusiasm about beauty and skincare products, and have experience in the retail market
Must be a people-person with natural charisma that creates rapport with customers and builds long-lasting client retention

Job Duties and Responsibilities:

Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business
Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking
Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise
Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines
Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward
Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanor while engaging with all stakeholders
Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team

Job Qualifications and Requirements:

Must be eligible to work in the U.S.
Must have 3+ years with customer service and retail, with minimum 1 year in the spa/beauty industry
Must have experience working with client booking systems, and selling skincare products
Must be flexible to work a reasonable combination of evenings and rotating holidays, including minimum 4 weekend shifts per month
Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
Must always demonstrate brand loyalty and represent the FaceGym F.A.M.I.L.Y. values with all work-related activities and stakeholder interaction
Must be willing to support across all locations, when necessary, to further support and drive the business