Embassy Suites by Hilton - Daytime and Overnight Valet

Embassy Suites Buffalo is a beautiful 182-All suite hotel located at the stunning Avant building which also boasts upscale and sky-high condominiums, Class A office space and world-class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular views spanning from Niagara Falls to the hills of the Southern Tier, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location.

Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry.

Come join us today!

Daytime and Overnight Valet

Reports to: Valet Supervisor and the Front Office Manager

Department: Guest Services

Last revised:

POSITION SUMMARY
To transport guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices.
Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.

Supportive Functions –
Maintains cleanliness of the guest vehicle by taking care to return the vehicle as the guest left it.

Other duties as assigned by supervisor, such as assisting Bell Help, Laundry Valet, Messenger or Door Attendant when necessary.

Candidate must be 21 years of age or older, posess a valid (and clean) Drivers License, and have the ability to drive standard shift vehicles.  

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based on the particular requirements of the company.

Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.

Greets and thanks guests in proper English, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc.

Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests form guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquires regarding hotel services and attractions.

Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed.

Assists guests with check-in procedures.