Operations Manager

Operations Manager

(Restaurant Multi-Unit Manager)

About the Role:

As DIG evolves forward, the growth, development & continued learning of our people remains top mind as a crucial priority. As Operations Manager, you will directly oversee a group of 2-4 restaurants and be responsible for the people & training, business/financial results, system's efficiency, health & safety and culinary production within the 4 walls of each of your locations. The Operations Manager has the management skills & drive to push their group of restaurants to perform at their best under each pillar of the business; culinary, people, systems & financial results. The Operations Manager has a strong sense for operational excellence and a proven ability to drive financial results & strong consistent KPI performance over time. You are adept at noticing trends through reports & observation, and can actively translate into actionable results to take with your restaurant leaders to help them run the best business possible.

About the Team:

As Operations Manager, you will directly manage 2-4 restaurants run under a traditional brigade system. You will partner, coach and mentor your Restaurant Leaders to lead their team of hourly Sous Chefs and Chefs-In-Training. You will collaborate with other Operations Managers & DIG support team members to drive great success in your restaurants and run best-in-class operations & kitchens. This role reports directly to the Regional Operating Partner.

You Will:

• Set clear financial performance & KPI goals for your restaurant leaders, holding them accountable in meeting their targets and creating ownership over their individual restaurants.
• Be responsible for the entire restaurant operation, including PnL responsibilities such as food cost management, labor efficiency, guest experience and building top-line sales.
• Actively manage performance and provide feedback to your Restaurant Leaders ensuring they are clear on action plans & areas of opportunity and excellence within their development plans.
• Ensure that all employee relations conversations are properly documented and communicated to HR, including performance and coaching to track the holistic performance of all employees in your restaurants.
• Create, maintain, & empower a diverse, equitable, and inclusive work environment. You will hold your teams accountable to strictly upholding Dig's anti-discrimination and anti-harassment policies.
• Partner with your restaurant leaders in managing recruitment needs for your group of restaurants by proactively interviewing, hiring, and onboarding new culinarians.
• Manage new initiatives and scheduled launches within your group of restaurants while instilling an entrepreneurial spirit in your team to keep them excited and engaged.
• Audit quality assurance, DIG standards, cleanliness, and guest experience within your restaurants and reinforce expectations.
• Communicate verbally and digitally on a daily basis across various systemwide and organizational platforms such as GoogleDrive, Deputy, Slack, Wrike, Revel, Paycom, etc in a timely manner.

You Have:

• 1-2 years minimum in a Multi-Unit Restaurant role, with a strong performance track record [kitchen & operational management experience],
• Consistent KPI performance in the restaurants you have operated.
• Proven internal development success during your time as a restaurant leader.
• Prior experience in one or more of the following
• New restaurant (re)opening
• High Volume Restaurants
• Leading a training restaurant
• A passion for real, good food and the leadership skills to operate a scratched base, ever-changing kitchen.
• The willingness to roll up your sleeves and pitch in whenever and wherever necessary.
• An organized approach to achieving team goals.
• The discipline and desire to create systems and organization within fast-changing environments.
• Excellent communication skills.
• Strong computer skills. Ability to learn technological platforms and work systematically with them.
• The ability to perform physical requirements of the position (lift up to 50lbs) with or without reasonable accommodation.

COMPENSATION:

Salary Range: $90,000-95,000/year with annual increase + quarterly bonus with high growth potential

PERKS AND BENEFITS:

• 16 weeks of Fully Paid Parental Leave (for primary and secondary caregivers)
• Health Insurance (Medical, Dental, and Vision)
• Paid Time Off
• Phone Reimbursement
• Commuter Benefits
• Complimentary DIG Meals every day
• Short-Term Disability

ABOUT US:

To learn more about our mission and values, please visit our company website: https://www.diginn.com/careers

Additional Role Note:

The duties of this position may change from time to time. Dig reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Dig is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law ("Protected Status").