$63.22K - $75.36K/yr
Full-time
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Job description
JOIN A WINNING TEAM!
Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
JOB SUMMARY
Supervise slot floor operations for the casino maintaining compliance of applicable regulations, policies and procedures. Ensuring all guests have a pleasurable experience while interacting with guests and upselling casino promotions.
RESPONSIBILITIES
- Perform as a working supervisor by spending a percentage of time, as communicated by the Slot Manager, on the floor in a frontline or support capacity.
- Assisting the Slot Manager in guiding, coaching, scheduling, training and developing the technical and personal skills of Slot personnel.
- Assisting in working toward goals of the business and department through monitoring and directing of staff, inventory, and departmental functions.
QUALIFICATIONS
- Must be 18 years of age with a high school diploma or GED.
- A minimum of two-three years slot operations experience required and/or a minimum of 5 years of other casino operations supervision can be considered with internal slot operations training.
- Demonstrated experience providing training, technical direction and guidance.
- Must have a thorough knowledge of slot operations, slot repair and supporting systems.
We look forward to having you join our team and being a part of our mission.
May vary due to needs of business.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Slot Supervisor?
A: To succeed as a Slot Supervisor, key technical skills include proficiency in slot machine operations, cash handling, and data analysis software, as well as knowledge of gaming regulations and industry standards. Essential soft skills include strong communication and interpersonal skills, the ability to work well under pressure, and effective conflict resolution and problem-solving abilities. By combining these technical and soft skills, a Slot Supervisor can effectively manage slot operations, maintain a positive customer experience, and contribute to the overall success of the gaming establishment, ultimately supporting career growth and advancement opportunities.
Q: What is the career path for a Slot Supervisor?
A: A Slot Supervisor's typical career progression involves starting as a Slot Attendant or Floor Person, progressing to a Slot Lead or Shift Manager, and eventually becoming a Senior Slot Manager or Slot Operations Manager. Key opportunities for skill development include learning about slot machine operations, customer service, and team management, as well as developing analytical and problem-solving skills to optimize slot machine performance and revenue. Long-term career prospects may include transitioning to other casino management roles, such as a Casino Manager or Director of Gaming Operations, or pursuing related careers in hospitality or gaming industry leadership.