Job description
JOB SUMMARY
Position Summary
Responsible for providing beverage service to all casino guests in an efficient, courteous, and professional manner, displaying a high standard of guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include, but are not limited to:
- Providing prompt, efficient, and courteous service to casino guests
- Performing necessary tasks to service guests, i.e., taking and filling all beverage orders and assisting and maintaining guests gaming area in a clean and neat manner
- Monitoring guests' needs on a continual basis, ensuring all beverage requests are promptly filled
- Assisting other beverage personnel with maintenance, including opening/closing duties, as necessary
- Cleaning unwanted debris from the guests gaming area such as bottles, cups, glasses, paper, and empties ashtrays
- Helping refill beverage supplies at all service stations
- Requesting identification from guests when legal age is in question
- Utilizing proper call order when ordering beverages from bartender in a courteous manner
- Helping keep service wells stocked, clean, and sanitary
- Staying current on department and property promotions and compliance guidelines
- Performing all other duties specified or assigned
REQUIRED SKILLS AND ABILITIES
- Must attend and pass TIPS (Training for Intervention Procedures)
- Ability to communicate with Team members and guests
EDUCATION AND EXPERIENCE
High school diploma or equivalent - Experience preferred.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Beverage Server?
A: To succeed as a Beverage Server, key technical skills include knowledge of various beverages, including cocktails, wine, and beer, as well as proficiency in operating a point-of-sale system and handling cash transactions. Soft skills such as excellent communication and interpersonal skills, attention to detail, and the ability to multitask and work under pressure are also crucial, as they enable servers to provide exceptional customer service and manage multiple tables efficiently. By combining these technical and soft skills, Beverage Servers can deliver a high-quality dining experience, build strong customer relationships, and support their career growth through opportunities for advancement and increased earning potential.
Q: What is the career path for a Beverage Server?
A: A Beverage Server's typical career progression involves starting as a Server or Server Assistant, progressing to a Server Lead or Shift Manager role, and eventually becoming a Restaurant Manager or Assistant Manager. Key opportunities for skill development include learning about wine, spirits, and beer, as well as developing strong communication and customer service skills, which can be applied to roles in hospitality management, event planning, or sales. Long-term career prospects may lead to opportunities in restaurant ownership, food and beverage consulting, or even entrepreneurship in the hospitality industry.
