Operations Manager

Caffe Luxxe

Gardena, CA

Expired: over a month ago Applications are no longer accepted.

$60,000 Yearly
Full-Time

Job Description

Caffe Luxxe

JOB TITLE: Operations Manager

REPORTS TO: President

JOB DESCRIPTION

The Operations Manager – Lab is responsible for managing, driving, and overseeing all aspects of the operation, providing strategic and operational leadership, while also supervising functional managers (Warehouse/Logistics, Production, Roasting, Office) with a directed effort towards building a strong team of professionals. This person will manage the day to day operations of a coffee roasting facility, involving the shipping and receiving of inventory, equipment, coffee, and coffee-related materials. The job will also include managing supply chain and inventory costs, and developing operational systems to optimize the overall efficiency for the warehouse and roasting operation.

KEY RESPONSIBILITIES AND EXPECTATIONS

Operational Management:

Actively manage the daily planning of warehouse and roasting activities; supervise all physical inputs/outputs to the facility
Support the Wholesale and Retail teams for completing daily/weekly material needs by dispatching shipments accurately and on time
Monitor and ensure that standard protocols are followed for all warehouse activities; establish systems and process, as well as key performance indicators
Manage supply chain relationships to optimize costs and efficiencies
Manage internal controls through strict implementation of company policies, standards, and procedures in warehouse and distribution operations in order to minimize risk of both lost and reduced service levels
Ensure that all safety norms are observed by all personnel on the floor and contribute to maintaining a Zero accident rate in the facility

Customer Service and Employee Management:

Sets a positive example for the team by leading by example, managing with integrity and honesty and promoting the company's culture, values, and mission.
Displays a customer-centric attitude by holding staff accountable for delivering quality products and customer service.
Monitors and manages staffing levels to ensure staff development and talent acquisition to achieve and maintain successful operations.
Provides coaching, motivation, and direction to create a high performance team.

Financial Management:

Understands and manages the P&L, and identifies cost-control methods and opportunities to generate revenue.
Manages both top line revenue growth and bottom line results for effectiveness.
Actively provides suggestions and implements cost improvements.
Responsible for keeping COGS and labor costs within budgeted parameters

Business Management:

Through functional expertise, creates status reports, business reviews, and inventory management reports.
Sets “stretch” and achievable results-based targets (daily, quarterly and annually) and objectives and manages the team to achieve them.
Able to quickly analyze a situation, prioritize, and take appropriate action.
Develops systems to manage for growth.
Communicates regularly, clearly, and accurately to ensure effective operations.

Execution:

Manages vendor relationships and holds them accountable
Collaborate and communicate with other business functions, e.g., Retail, Marketing and Sales, to execute programs and initiatives.

QUALIFICATIONS:

Bachelor’s degree preferred; Advanced degree a plus
Experienced negotiation skills for supply chain management are required
Excellent oral and written communications skills
Meticulous organizational skills and attention to detail
Ability to multi-task, prioritize and manage several concurrent tasks
Proficient computer knowledge and experience, especially with Word, Excel, and Powerpoint
Energetic and enthusiastic customer service oriented professional
Demonstrated ability to lead people
Enthusiastic learner
Focus on detail, quality, and accuracy
Ability to take direction

LOCATION

The position is based in Gardena