Restaurant Manager (fast casual)

Job Description:

Brown Bag Seafood Co. is a premium fast casual seafood restaurant serving fresh, sustainable and affordable seafood at our 9 Chicago locations and 3 restaurants in Atlanta! We are looking for a General Manager at our fast-growing, young and fun company for second location in North Carolina!

Particular focus areas include store growth, mentorship of new talent and development of regular guests. The position requires a flexible and open-minded manager with strong leadership skills and a high degree of comfort in both the front of house and the kitchen.

About the Job:

Restaurant General Manager responsibilities include maintaining the restaurant's revenue, profitability, and delivering quality food and guest engagement. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Additional responsibilities include:

• Coordinating daily Front of the House and Back of the House restaurant operations
• Delivering superior service and maximizing customer satisfaction
• Responding efficiently and accurately to customer feedback
• Regularly reviewing product quality
• Organizing and supervising shifts
• Appraising staff performance and providing feedback to improve productivity
• Estimating future needs for goods, kitchen utensils and cleaning products
• Ensuring compliance with sanitation and safety regulations
• Managing restaurant's good image and suggesting ways to improve it
• Controlling operational costs and identifying measures to cut waste
• Creating detailed reports on weekly, monthly and annual revenues and expenses
• Promoting the brand in the local community through word-of-mouth and restaurant events
• Recommending ways to reach a broader audience (e.g. discounts and social media ads)
• Training new and current employees on proper customer service practices
• Completing key restaurant administrative tasks such as scheduling, ordering, payroll reporting, crew member onboarding, etc.
• Implementing policies and protocols that will maintain future restaurant operations

Ideal Candidate:

To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room and check-in with customers while balancing online orders. Back of the house management experience is essential, as you will set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations in collaboration with the General Manager.

We'll expect you to lead by example and uplift our staff during busy moments in our team-focused environment. Ultimately, you will ensure your restaurant runs smoothly and customers have excellent experiences that contribute to the neighborhood and the brand.

To balance all of the moving parts, you will need to be highly organized, hard-working and a team player. Candidates with limited experience but a willingness to work hard, learn on the job and grow personally and professionally are welcome and encouraged to apply.

About Brown Bag Seafood Co.:

Since 2014, we've stayed committed to our founder Donna Lee's initial vision: providing our guests with quality seafood in an approachable, counter-service format. From our classic Salmon Powerbox to our Crispy Cod Tacos, we use fresh, sustainably sourced seafood, flown in from around the world every day. Whether you prefer to relax on the patio with a house-made cocktail or grab a healthy meal to go between meetings, you can always count on us.

And we're not planning to slow down anytime soon. Our fun, energetic and passionate team continues to grow as we expand throughout Chicago and beyond. Known for our amazing culture (from attractive benefits to annual awards nights), Brown Bag Seafood is always looking for hard-working, team-oriented crew members to come aboard.

Perks, Benefits & Opportunities:

• Competitive annual salary
• Attractive performance-based bonus
• Access to high-quality employer-sponsored health and dental insurance
• Paid time off
• Ongoing focus on training, development and mentorship
• Restaurant shift meals
• A fun, young and collaborative culture at a rapidly growing company

Awards & Recognition:

Brown Bag Seafood is honored to have earned acclaims such as:

• Starchefs' "Concept of the Year"
• Fast Casual's "Top 100 Movers & Shakers"
• QSR Magazine's "40 Under 40 in Fast Casual"

Check us out here! https://www.brownbagseafood.com/