Coffee & Bake Shop Manager

Aspasia Coffee and Bake Shop

Zionsville, IN

Expired: November 04, 2022 Applications are no longer accepted.

Full-Time

Summary

This position contributes to Aspasia Coffee & Bake Shop by leading a team to create and maintain a warm welcoming experience for our customers. The Bake Shop Manager is enthusiastic about bakeries and people and believes that leadership means service to others and strives to have a positive impact while having fun!

This hands-on leader is required to regularly exercise discretion in managing the overall operation of the store. In particular, a majority of the time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

Essential Duties and Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

Leadership

Manage with honesty and integrity
Be dependable; meet deadlines, be straightforward, deliver on obligations and when you can’t meet a promise or a goal, communicate this early on and have a backup plan
Demonstrate a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
Build and maintain a strong and collaborative team of individuals working toward the same goal
Provide teaching and mentorship to team members for growth
Hold all staff accountable for behaviors and performance
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures
Listen to understand

Planning and Execution

Plan, identify, communicate, and delegate appropriate responsibilities and practices to ensure smooth flow of operations
Constantly review store environment to identify problems, concerns, and opportunities for improvement
Strategically arrange bakery items in display cases to encourage customer purchases
Assistant with determining new menu ideas
Implement policies and procedures to reduce costs, increase productivity, and promote sales
Ensure appropriate levels of inventory are maintained
Determine operational staffing need to create and monitor work schedules
Interview job applicants; hire and train qualified individuals
Perform hands-on operational work as necessary to train new employees, respond immediately to guest service needs or otherwise role model appropriate skills and behaviors in their stores.
Maintain a work environment that ensures and promotes adherence to food safety and health guidelines
Establish, maintain, and control food waste
Ensure proper opening/closing procedures are being executed
Closely work with the Production Kitchen Manager, to communicate product needs.

Business Requirements

Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
Manage day to day restaurant operations
Introduce and reinforce new products and initiatives
Review and analyze financial reports to identify and address trends and issues in store performance
Suggest changes to inventory and pricing based on statistical analysis
Monitor quality of goods and services
Inventory Control
Focus on delivering positive, consistent guest experiences.
Solicit customer feedback to understand needs; resolve customer complaints in a professional manner
Proven ability to drive employee satisfaction/retention, guest satisfaction and financial performance
Handle confidential information such as employee records, payroll, etc.
Adhere to time and labor laws for non-exempt and minors
Flexible availability, including weekends and holidays

Development & Team Building

Be a motivational leader, always leading by example and have a positive attitude and ethics which support the Company values and culture.
Build relationships with bakery teams; challenge and inspire the team to achieve business goals
Develop and maintain positive relationships with team
Actively manages the team by regularly conducting performance assessments, provide feedback, set goals to improve performance
Provide hands on training and coaching to achieve the team’s potential
Continuously seek opportunities to improve self and others
A willingness to have fun is a must!

Experience

Minimum 5-7 years’ experience in food service management at the multi-unit level (bakery experience strongly desired, but not required)
Management/Leadership, 2 years
Hospitality Experience (preferred)
Experience analyzing financial reports

Qualifications

Bachelor’s degree in Business, Hotel and Restaurant Management, or other related field
SERV Safe Food Manager certification, required
High energy level, positive attitude, professional demeanor
A passion for hospitality and the overall experience for both guests and employees
Excellent written and verbal communication skills
Excellent planning, organizing, and follow-up skills
Efficient time management skills
Ability to manage store operations independently
Ability to plan and prioritize workload
Ability to take initiative and work under deadlines with minimal direction
Ability to monitor own work to ensure quality
Ability to communicate detailed knowledge of bakery standards to employees
Strong problem-solving skills
Strong decision making and conflict resolution skills
Strong leadership skills and team-building skills with the ability to coach and mentor others
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Proficient with computers, knowledge of Microsoft Word, Excel, inventory control software

Supervision

The employee performs work under the supervision of the Director of Operations.

Work environment and Physical Demands

Walk / stand for 8 + hours each shift
Work with hot, cold, and potentially hazardous equipment as well as operating office equipment
May be required to work in very warm or cold conditions for an extended period of time
The employee may frequently lift and/or move up to 50 pounds

Salary and Compensation