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Table Games Dual Rate Supervisor

Table Games Dual Rate Supervisor

Full House Resorts

Waukegan, IL • On-site

$30.40 - $48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Full House Resorts rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

70th of 132 rated casinos

Job description

Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.
Essential Job Functions:
  • Excellent internal/external guest service;
  • Stand and circulate throughout assigned area;
  • Possess thorough knowledge of games assigned to supervisor
  • Calculate all payoffs;
  • Understand and monitor compliance with gaming regulations and company policies and procedures;
  • Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;
  • Direct and supervise dealers in assigned areas;
  • Evaluate designated employees' performances;
  • Monitor changes of cards and dice, and inspect new equipment before allowing into play;
  • Resolve guest complaints or refer to Shift Manager when appropriate;
  • Ability to protect assets of company;
  • Ability to maintain strict confidentiality;
  • Other reasonable duties as assigned.

EDUCATION and/or EXPERIENCE:
  • High School/GED
  • 1-3 years related experience;

Preferred:
Bilingual a plus
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
  • Must have thorough knowledge of a minimum of two (2) games
  • Must have excellent communication and guest service skills
  • Casino environment; exposure to smoke, bright lights, and noise
  • Must be able to stand for extended periods of time
  • Frequently speak, read, write, stand, walk, bend, and stoop
  • Occasionally lift, carry, push, and pull

Benefits
  • Medical, Dental, & Vision
  • Voluntary Life, AD&D, &
  • Disability Insurance
  • Volunteer Time Off,
  • Ventra Program
  • 401K + Employer Match
  • Paid Time Off
  • Tuition Reimbursement

Salary Range:
$30.40 - $48.00 +Tips
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Table Games Dual Rate Supervisor?

A: To succeed as a Table Games Dual Rate Supervisor, key technical skills include proficiency in table games rules, procedures, and operations, as well as experience with point-of-sale systems and casino management software. Soft skills such as strong communication, leadership, and problem-solving abilities are also crucial, as they enable effective team management, conflict resolution, and customer service. These strengths support career growth and effectiveness in the role by enabling supervisors to efficiently manage table games operations, resolve issues, and drive revenue growth, ultimately contributing to a positive and productive work environment.

Q: What is the career path for a Table Games Dual Rate Supervisor?

A: A Table Games Dual Rate Supervisor typically starts as a Table Games Dealer or Floor Person, progressing to a Table Games Supervisor or Shift Manager role, and eventually advancing to a Dual Rate Supervisor position, overseeing both table games and floor operations. Key opportunities for skill development in this role include learning casino management software, conflict resolution, and team leadership, as well as developing strong communication and problem-solving skills. Long-term career prospects for a Table Games Dual Rate Supervisor may include promotions to Senior Supervisor, Assistant Casino Manager, or even Casino Manager roles, or transitioning into related fields such as hospitality or customer service management.

All JobsTable Games Dual Rate Supervisor Jobs
Full House Resorts job posting for a Table Games Dual Rate Supervisor in Waukegan, IL with a salary of $30 to $48 Hourly and benefits including Medical, Vision, Dental, PTO, Life, and Retirement with a map of Waukegan location.