About AEG
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Saint Louis, MO, US
Year founded
1992
Full-time
Posted 21 days ago
Job description
CRM COORDINATOR - TUCSON ROADRUNNER
Job Title: CRM Coordinator
Department: Marketing
Reports To: VP of Marketing
Job SummaryThe CRM Coordinator is responsible for managing and optimizing the company's Customer Relationship Management (CRM) system to enhance customer engagement, retention, and overall experience. This role supports marketing campaigns, maintains customer data integrity, and ensures effective communication strategies through CRM platforms.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Skills
Working Conditions
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Title: CRM Coordinator
Department: Marketing
Reports To: VP of Marketing
Job SummaryThe CRM Coordinator is responsible for managing and optimizing the company's Customer Relationship Management (CRM) system to enhance customer engagement, retention, and overall experience. This role supports marketing campaigns, maintains customer data integrity, and ensures effective communication strategies through CRM platforms.
Key Responsibilities
- Maintain and update customer data within the CRM system to ensure accuracy and completeness
- Assist in the execution of email marketing campaigns, customer journeys, and automation workflows
- Segment customer databases to support targeted marketing initiatives
- Monitor CRM performance metrics and generate reports on campaign effectiveness
- Collaborate with marketing, sales, and customer service teams to align CRM strategies
- Identify opportunities to improve customer engagement and retention
- Ensure compliance with data privacy regulations and company policies
- Support CRM system improvements, integrations, and troubleshooting
- Track customer interactions and maintain detailed records
- Develop automated communication flows with consumers to drive engagement & sales
Required Qualifications
- Bachelor's degree in Marketing, Business, Communications, or related field
- 1-3 years of experience in CRM, marketing, or data management roles
- Familiarity with CRM platforms (e.g., HubSpot)
- Basic knowledge of email marketing tools and automation systems
- Strong analytical and organizational skills
- Proficiency in Microsoft Excel or Google Sheets
Preferred Qualifications
- Experience with marketing automation tools
- Knowledge of customer segmentation and lifecycle marketing
- Basic understanding of HTML for email formatting
- Experience with data visualization tools (e.g., Tableau, Power BI)
Key Skills
- Attention to detail
- Data analysis and reporting
- Communication and collaboration
- Problem-solving
- Time management
- Technical aptitude
Working Conditions
- Office required
- May require occasional extended hours during campaign launches
- Availability to work on Holidays and weekends
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
aeg-inc.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a CRM Coordinator?
A: To succeed as a CRM (Customer Relationship Management) Coordinator, key technical skills include proficiency in CRM software, data analysis, and Microsoft Office applications, particularly Excel. Soft skills such as excellent communication, organizational, and problem-solving abilities are also crucial, as they enable effective collaboration with teams, data-driven decision-making, and issue resolution. By combining these technical and soft skills, a CRM Coordinator can efficiently manage customer interactions, optimize sales processes, and drive business growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a CRM Coordinator?
A: A CRM Coordinator's typical career progression involves starting as an entry-level role, where they assist in managing customer relationships, data entry, and reporting. As they gain experience, they can move into mid-level roles such as CRM Analyst or CRM Specialist, where they take on more responsibilities like data analysis, process improvement, and system implementation. Senior roles like CRM Manager or CRM Director often involve strategic planning, team leadership, and overseeing the overall CRM strategy, providing opportunities for long-term career growth and advancement in fields like sales, marketing, or customer success.
