Senior Application Integration & Support AnalystChicago, IL SummaryThe Senior Application Integration & Support Analyst is responsible for working directly with the business owners from various administrative departments (i.e. HR, Marketing, Accounting, Records etc.) to provide technology guidance, coordination and support to meet the needs of the business. Working with other IT Teams, this position reviews, analyzes, tests, implements and provides ongoing support for technical processes and products which support the business owners' existing and new initiatives. This position is responsible for end-to-end implementation and support, including but not limited to the backend server configuration and the desktop components. This position is responsible for ensuring accurate documentation of user needs, program functions, and maintenance processes. Additional responsibilities include technology ownership of all assigned projects.
Applications supported vary depending on the needs of the business and include both departmental and applications which are also defined by the business.
What you'll be doing - Work directly with the application functional owners to understand their business needs and identify where an IT solution is available.
- Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and frontend perspective.
- In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.
- Evaluate, test and integrate new software and upgrades to existing software. This will also entail configuring the server and storage environment associated with the software.
- Define packaging requirements and prepare applications for installation into the production environment using standard tools and methodologies.
- Resolve end user issues as escalated by the Service Desk, including working with software and hardware vendors' technical support to resolve complex problems.
- Develop and maintain application documentation, including, but not limited to, Software & Hardware Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
- Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
- Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
- May be required to perform other duties or special projects as required.
Skills we're seeking- 7+ years of total experience in IT
- Application Support experience
- Experience supporting, integrating and deploying desktop applications in Windows environments
- Windows Server 2008/2008 R2/2012 experience
- SQL experience
