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Zendesk Internship Jobs (NOW HIRING)

Updater

IT Engineer

... internships, MSP, or college IT roles count). * Working familiarity with end-user support across ... Zendesk, or similar). * Demonstrated ability to write clear technical documentation - work samples ...

themac

HR Generalist - Human Resources

Portland, OR · On-site

Respond to employee inquiries through Zendesk and escalate as appropriate * Assist with personnel ... of HR or related experience (internships and administrative experience considered) * HR ...

iSoftStone

Business Support Associate

Manhattan, NY · On-site

$20/hr

Two+ years of practical experience (including internships) in: * Customer service, helpdesk, or ... or Zendesk) is preferred but not required. * Background supporting supply chain systems, logistics ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

Two+ years of practical experience (including internships) in Customer service, helpdesk, or ... or Zendesk) is preferred but not required. * Background supporting supply chain systems, logistics ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

Two+ years of practical experience (including internships) in Customer service, helpdesk, or ... or Zendesk) is preferred but not required. * Background supporting supply chain systems, logistics ...

Gourmet Trading Company

Be Seen First

IT Helpdesk Technician Tier 1

Redondo Beach, CA · Remote

$20 - $26/hr

... internships, coursework, certifications, or equivalent practical experience may be considered ... Zendesk, ServiceNow, ManageEngine, or similar systems. * Exposure to MicrosoftEntra ID/Azure AD ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

... through internships, technical training programs, certifications, or academic coursework may be ... Zendesk, Freshservice, or similar platforms. - Understanding of endpoint security tools, device ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

... through internships, technical training programs, certifications, or academic coursework may be ... Zendesk, Freshservice, or similar platforms. - Understanding of endpoint security tools, device ...

New

Altruist

Sales Development Representative

Dallas, TX · On-site

$115K/yr

We will also consider early-career candidates with strong academic or internship experience in ... Salesforce, Zendesk, etc.) * Ownership - The pride you put into every aspect of your work is ...

NinjaOne

Service Desk Technician

Tampa, FL · On-site

... internships, help desk roles, or relevant academic/lab work. * Eagerness to learn IT tools ... Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ...

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Zendesk Internship information

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How much do zendesk internship jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for zendesk internship in the United States is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Zendesk Internship vs Customer Support Representative?

AspectZendesk InternshipCustomer Support Representative
Required CredentialsEnrolled in or recent graduate of relevant fieldHigh school diploma or equivalent, some roles may prefer experience
Work EnvironmentInternship setting, often in office or remote, learning-focusedCustomer service environment, handling client inquiries
Employer & Industry UsageTech companies, SaaS providers, customer service platformsVarious industries including tech, retail, finance
Common Search & ComparisonEntry-level, learning role, internship programsFull-time, entry-level customer support roles

The Zendesk Internship is an entry-level learning opportunity designed for students or recent graduates interested in customer service and SaaS platforms. In contrast, a Customer Support Representative is a full-time role focused on assisting customers with product issues. While both roles involve customer interaction, the internship emphasizes training and skill development, whereas the representative role involves ongoing support responsibilities.

What is a Zendesk internship?

A Zendesk Internship is a temporary position offered by Zendesk, a company specializing in customer service software, to students or recent graduates. Interns typically work on real projects alongside experienced professionals in fields like engineering, product management, marketing, or customer experience. The internship provides hands-on experience, mentorship, and networking opportunities within the tech industry. It's designed to help participants develop practical skills, gain industry insights, and potentially transition into full-time roles after graduation.

Does Zendesk offer internships?

Zendesk offers internship programs for students and recent graduates interested in roles related to customer service, software development, and business operations. Internships typically provide hands-on experience with Zendesk products and tools, and may be available during summer or semester schedules. Applicants should review Zendesk's careers page for current internship opportunities and specific requirements.

What types of projects do interns typically work on during a Zendesk internship?

As a Zendesk intern, you can expect to work on impactful, real-world projects alongside experienced professionals. Interns often contribute to product development, customer support enhancements, data analysis, or process improvements, depending on their team placement. You'll collaborate with cross-functional teams, attend regular meetings, and may have the opportunity to present your work to leadership. This hands-on experience is designed to help you build practical skills and expand your professional network, preparing you for a successful career in tech or customer experience.

What skills and qualifications are needed to thrive as a Zendesk intern?

To thrive as a Zendesk Intern, you generally need foundational knowledge in customer service principles, problem-solving abilities, and a relevant academic background such as business, IT, or communications. Familiarity with Zendesk's customer support platform, ticketing systems, and common CRM tools is typically required, and some roles may value basic coding or data analysis skills. Strong communication, collaboration, and a proactive learning attitude are standout soft skills in this internship. These qualities enable interns to contribute effectively to support teams, quickly adapt to company processes, and deliver excellent customer experiences.
More about Zendesk Internship jobs
What cities are hiring for Zendesk Internship jobs? Cities with the most Zendesk Internship job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Zendesk Internship jobs? States with the most job openings for Zendesk Internship jobs include:
What job categories do people searching Zendesk Internship jobs look for? The top searched job categories for Zendesk Internship jobs are:
Zendesk Internship jobs near you
Infographic showing various Zendesk Internship job openings in the United States as of August 2026, with employment types broken down into 33% Internship, 34% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $52,867 per year, or $25.4 per hour.

IT Engineer

Updater

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

View All Jobs
About the Role
Updater is hiring an IT Engineer for our IT team. This role will serve as the first point of contact at the Updater Helpdesk, lead our IT knowledge management program - building documentation for both human readers and the AI assistants our employees rely on every day - and own Tier 2 systems administration across our SaaS stack. The role reports to the Director, IT & Business Process Transformation.
This role is well-suited for an IT professional who takes pride in turning a messy troubleshooting session into a clean, reusable document, treats every helpdesk ticket as a relationship rather than a chore, and is genuinely curious about how AI tools can make IT support better - for the employees we serve and for the people doing the work.
Key Responsibilities
Helpdesk Operations
  • Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication.
  • Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , Microsoft Intune, Okta SSO, Google Workspace, Slack Enterprise, Zoom, and the Atlassian suite.
  • Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to keep the Helpdesk auditable.
  • Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management).
  • Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time.
IT Knowledge Management
  • Lead Updater's IT knowledge management program - establishing the standard for how IT documents what it knows and driving adoption across the team.
  • Take ownership of our Confluence and Helpdesk knowledge bases: runbooks, troubleshooting guides, SaaS administration procedures, onboarding/offboarding playbooks, and end-user-facing help articles.
  • Author documentation that is structured, consistent, and machine-readable, so that both employees and the AI assistants they use (Claude, ChatGPT, Copilot, Gemini) can reliably retrieve and apply it.
  • Partner with the Director, IT & Business Process Transformation, on the AI at Updater Confluence space and the AI Education Resource Hub, ensuring that IT-authored content serves as a canonical reference for the company.
  • Treat every ticket and every system change as a documentation opportunity - capture what was learned, publish it, and reduce the long-tail rate of repeated questions.
  • Maintain the freshness of existing knowledge by auditing, retiring, and rewriting content continuously as the IT environment evolves.
Tier 2 Systems Administration
  • Grow into hands-on administration of Updater's SaaS stack, including Okta (group, rule, and policy management), Google Workspace, Slack Enterprise Grid, Atlassian (Jira and Confluence), Zoom, Iru, Microsoft Intune and Freshservice.
  • Execute routine SaaS administration tasks - provisioning, de-provisioning, license management, permission changes, and lifecycle hygiene - with accuracy and a documentation-first habit.
  • Support change management and access reviews in partnership with the IT Systems Architect and the Security team, contributing to Updater's ISO 42001 certification posture.
  • Assist with rollout, configuration, and ongoing administration of new SaaS tools as Updater's environment evolves.
Requirements
Experience
  • 1-3 years of IT support, helpdesk, or end-user technology experience in a professional environment (internships, MSP, or college IT roles count).
  • Working familiarity with end-user support across macOS and Windows.
  • Hands-on exposure to at least some of: an identity provider (Okta or equivalent), Google Workspace administration, Slack, Atlassian (Jira / Confluence), and an ITSM platform (Freshservice, ServiceNow, Zendesk, or similar).
  • Demonstrated ability to write clear technical documentation - work samples, internal wiki contributions, or published help articles.
  • Comfort using AI assistants (Claude, ChatGPT, Copilot, Gemini, or similar) as part of day-to-day work.
  • Excellent communication skills, verbal and written, with the ability to translate technical concepts for non-technical audiences.
  • Familiarity or experience with AI governance frameworks, AI red-teaming, or AI-enabled application development.
Technical / Functional Skills
  • Hands-on familiarity with macOS and Windows endpoint environments.
  • Working knowledge of identity management (Okta or equivalent), Google Workspace, Slack Enterprise, Atlassian (Jira and Confluence), and ITSM platforms (Freshservice, ServiceNow, Zendesk, or similar).
  • Ability to author structured, machine-readable documentation for both human and AI consumption.
  • Comfort using AI assistants (Claude, ChatGPT, Copilot, Gemini, or similar) as a standard part of daily workflows.
  • Bonus: scripting exposure (Bash, Python, PowerShell); compliance exposure (SOC 2, ISO 27001, ISO 42001, NIST); prior ownership of a knowledge base or documentation program.
  • Relevant certifications a plus: CompTIA A+, Network+, Google Workspace Administrator, Okta Certified Professional, ITIL Foundation, or similar.
Ways of Working
  • You treat the Helpdesk as the front door of IT, and you want to be the person standing at it. End-user empathy and clear communication come naturally to you across every level of the company.
  • You are a strong technical writer. You can take a debugging session you just ran and turn it into a document that someone else - or an LLM - can follow without you in the room.
  • You see AI tools as a working partner, not a threat. You are curious about how to make documentation, runbooks, and IT processes more useful with AI.
  • You are organized and detail-oriented. Tickets, documentation, and access records all reflect your care for accuracy.
  • You are a self-starter who prefers to be pointed in a direction and given freedom to figure it out, and you ask questions when you need to.
  • You are intellectually curious and quick to learn anything.
  • You want to grow. You are looking for a role that begins at the Helpdesk and stretches into real SaaS administration over time.

Compensation
This posting is anticipated to remain open until 7/31/2026. The new hire salary range for this position is $80,000 - $100,000 annually. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines.
About Updater
Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we're transforming fragmented purchasing workflows into seamless, automated experiences - freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale.
Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com.
Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements:
  • Medical, Dental, and Vision Insurance
  • Flexible PTO
  • 13 paid company holidays annually
  • Updater Stock Options
  • 401(k) with employer match
  • Wellbeing Subsidy
  • One Medical membership
  • Virtual on-demand healthcare through Teladoc and Talkspace
  • Flexible spending account (FSA)
  • Health savings account (HSA)
  • Supplemental Short & Long Term Disability Insurance
  • Supplemental Life Insurance
  • Paid Parental Leave

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